Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meg Lauritsen

Biddeford,ME

Summary

Hardworking and passionate team player who is reliable to manage multiple priorities with a positive attitude.

Overview

5
5
years of professional experience

Work History

Guest Service Associate

European Wax Center
04.2023 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced register at the end of each shift.
  • Assisted in training new team members, creating an atmosphere of teamwork among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest experience.
  • Managed check-in and check-out procedures.
  • Scheduled and confirmed reservations for guests.
  • Created a welcoming and comfortable environment for guests.
  • Assisted in daily cleaning checklists.

Barista-Certified Trainer

Aroma Joes
04.2022 - 03.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain stock levels and reduce wastage.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Doggy Daycare Attendant

Mutty Paws Academy
04.2020 - 09.2020
  • Provided excellent customer service to all guests and exceptional care to all dogs.
  • Monitored the health and behavior of all dogs.
  • Kept kennels, cages, play yards and groomings areas clean and orderly.
  • Administered special food formulas to individual dogs based on dietary needs.
  • Performed basic wound care and other medical aid.
  • Followed specific procedure for bathing and grooming dogs.

Shift Lead Supervisor

Get Air Trampoline Park
01.2019 - 08.2019
  • Trained new employees and assigned daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
  • Greeted and assisted guests.
  • Conducted routine inspections and cleaning.
  • Processed POS transactions including cash, credit, checks, refunds and merchandise sales.
  • Provided assistance in managing the safety of others.
  • Evaluated the performance of my coworkers and provided feedback.


Education

No Degree -

Spa Tech Institute - Westbrook
Westbrook, ME

High School Diploma -

Bonny Eagle High School
Standish, ME
06.2019

Skills

Training and mentoring

Clear Communication

Computer Skills

Detail Oriented

Excellent Customer Service

Sales

Time-Management

Multi-Tasking

Attention to detail

Timeline

Guest Service Associate

European Wax Center
04.2023 - Current

Barista-Certified Trainer

Aroma Joes
04.2022 - 03.2023

Doggy Daycare Attendant

Mutty Paws Academy
04.2020 - 09.2020

Shift Lead Supervisor

Get Air Trampoline Park
01.2019 - 08.2019

No Degree -

Spa Tech Institute - Westbrook

High School Diploma -

Bonny Eagle High School
Meg Lauritsen