Meg Lauritsen
Biddeford,ME
Summary
Hardworking and passionate team player who is reliable to manage multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
European Wax Center
04.2023 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced register at the end of each shift.
- Assisted in training new team members, creating an atmosphere of teamwork among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest experience.
- Managed check-in and check-out procedures.
- Scheduled and confirmed reservations for guests.
- Created a welcoming and comfortable environment for guests.
- Assisted in daily cleaning checklists.
Barista-Certified Trainer
Aroma Joes
04.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Doggy Daycare Attendant
Mutty Paws Academy
04.2020 - 09.2020
- Provided excellent customer service to all guests and exceptional care to all dogs.
- Monitored the health and behavior of all dogs.
- Kept kennels, cages, play yards and groomings areas clean and orderly.
- Administered special food formulas to individual dogs based on dietary needs.
- Performed basic wound care and other medical aid.
- Followed specific procedure for bathing and grooming dogs.
Shift Lead Supervisor
Get Air Trampoline Park
01.2019 - 08.2019
- Trained new employees and assigned daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Greeted and assisted guests.
- Conducted routine inspections and cleaning.
- Processed POS transactions including cash, credit, checks, refunds and merchandise sales.
- Provided assistance in managing the safety of others.
- Evaluated the performance of my coworkers and provided feedback.
Education
No Degree -
Spa Tech Institute - Westbrook
Westbrook, MEHigh School Diploma -
Bonny Eagle High School
Standish, ME06.2019
Skills
Training and mentoring
Clear Communication
Computer Skills
Detail Oriented
Excellent Customer Service
Sales
Time-Management
Multi-Tasking
Attention to detail
Timeline
Guest Service Associate
European Wax Center
04.2023 - Current
Barista-Certified Trainer
Aroma Joes
04.2022 - 03.2023
Doggy Daycare Attendant
Mutty Paws Academy
04.2020 - 09.2020
Shift Lead Supervisor
Get Air Trampoline Park
01.2019 - 08.2019
No Degree -
Spa Tech Institute - Westbrook
High School Diploma -
Bonny Eagle High School