Meg Miller
Mission,KS
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet client needs. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager, Consulting Services
Cerner/Oracle Health
05.2021 - Current
- Oversee and manage a team of 60-200 employees.
- Lead, direct and review the team’s work to achieve operational targets. Work across departments to fill resourcing gaps to ensure consistent work for team.
- Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
- Establish and communicate team goals that support and advance team and department objectives; establish metrics or other performance measures to track progress. For example: Closely tracking team billable utilization and team members’ end user training satisfaction survey scores.
- Identify, propose and lead team- and department-level quality and process improvement initiatives; participate and provide input on strategic initiatives at the department-level.
- Deliver consistent and timely training, guidance and feedback to encourage and promote associate success and growth through regular developmental conversations and identification of developmental opportunities.
- Manage escalations and work with the appropriate parties to determine next steps and resolution.
- Oversee cross-training of existing employees to maximize team agility and performance.
- Hiring responsibilities - including: working closely with the recruiting team to establish ideal candidate profiles, candidate selection, interviewing, offer justification and approval.
- Onboard new employees with training and new hire documentation, including tracking Federal Security Clearance and Onboarding Course Performance.
Senior Learning Leader, Team Lead
Cerner
10.2019 - 05.2021
- In addition to the Learning Leader responsibilities described below -
- Directed and supervised in an HR-capacity a team of up to 10 associates engaged in learning roles (Learning Leader, Learning Facilitator, Learning Consultant).
- Trained new team members by relaying information on company procedures and requirements.
- Mentored and coached team members to help achieve success in their role.
- Proven record of career progression for direct reports
- Notable clients: New York Health and Hospitals and Northwell Health.
Learning Leader
Cerner
01.2017 - 10.2019
- Project Manager for client’s education on numerous multimillion-dollar projects,
- Oversaw the execution, development, and implementation of learning strategy for multiple Cerner clients.
- Designed customized training plans for 70+ hospital positions on 15+ unique Cerner software solutions in total.
- Created and managed the project plan for learning deliverables - including: budget, structure, schedule, and staffing.
- Consulted on tactics to evaluate training to help improve delivery and content.
- Trained in the Influencer Approach to manage change and adoption of new behaviors
- Evaluated the change effort and recommend ongoing plan changes.
- Managed project resources and scope according to the project plan and contractual commitments.
- Managed risks, mitigation, issue resolution, and escalations as appropriate.
- Reported on milestones to internal and external client teams.
- Manage teams of up to 30 trainers and coordinators at client site during training events.
- Notable client: Banner Health.
Learning Consultant, Training Coordinator
Cerner
08.2014 - 01.2017
- In addition to the Learning Consultant responsibilities described below -
- Consulted and developed relationships with peers, clients/sponsors to establish a strategic partnership with training staff for Electronic Health Record (EHR) implementations.
- Coordinated with hospitals within Hamad Medical Corporation and clinics within Primary Health Care Corporation to understand all staff roles and enroll those clinicians into proper training.
- Communicate training objectives and adoption goals to key project leaders.
- Create training schedules for each department in all facilities.
- Report progress and completion of all training that occurs.
- Managed implementation of curriculum - including: training instructors, interfacing with Subject Matter Exerts and leadership to result in a good show.
- Measured and evaluated outcomes of the new curriculum to determine need for redesign.
Learning Consultant
Cerner
02.2014 - 08.2014
- Conducted instructor-led classroom training over various Cerner solutions - including: Acute PowerChart, Ambulatory PowerChart, PowerChart Maternity, FirstNet, CareNet Therapies and Specialties, etc.
- Facilitated Train-the-Trainer and End User Training.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Provided end user support during conversions, including physician support.
- Assessed end user needs to determine appropriate level of required support in the classroom and during go-live.
- Designed course materials and supported implementation of the materials.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with subject matter experts in evaluation and revision of training materials to ensure clinical workflows and terminology were accurately represented.
Education
Bachelor of Science - Finance
Southern Utah University
Cedar City, UT12.2013
Skills
- Team Leadership
- Coaching and Mentoring
- Strategic Planning
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Strong Verbal and Written Communication
- Managing Multiple Tasks
- Managing Projects
Timeline
Manager, Consulting Services
Cerner/Oracle Health
05.2021 - Current
Senior Learning Leader, Team Lead
Cerner
10.2019 - 05.2021
Learning Leader
Cerner
01.2017 - 10.2019
Learning Consultant, Training Coordinator
Cerner
08.2014 - 01.2017
Learning Consultant
Cerner
02.2014 - 08.2014
Bachelor of Science - Finance
Southern Utah University
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