Meg Nel

Patient / New Patient intake.

MVA - motor vehicle accident intake.

Dispensing medication.

Ordering Medication.

DME Inventory - dispensing.

Inputting diagnoses based on Dr. orders.

Calling in Medication to pharmacies.

Ordering, prescribing and dispending Scheduled Medications.

Patient education - Medications, DME (medical equipment)

Assisting Medical team on procedure day.

PREPPING patient charts for the upcoming week.

Cast removal.

Prepping injection kits / trays.

Prepping clinic rooms.

Stocking and ordering inventory for clinic rooms and satelite locations.

Travel between 5 satelite locations.

Patient check-in and check-out.

ATHENA Certified

Attaching MVA images

Corresponding with patients

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Taught patients about procedures, and care plan instructions.
• Oriented and trained new staff on proper procedures and policies.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Chiropractic X-Rays
• Administrative duties
• Medical documents
• Assisting Doctors with Chiropractic consults and exams
• Patient vitals
• New patient phone calls and scheduling
• Selling Care Plans
• Personal injury cases
• Future care through exercises and stretching
• Collected payment for patient visits
• Mailing bills and statements
• Doctor errands
• Certified in CHiropractic X-Ray and Thermo SMG Scanning

• Promoted from Sales Executive Assistant after two months to Sales Executive
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Salesforce
• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Served customers with knowledgeable, friendly support at every stage
• Recorded accurate and efficient records in customer database. (salesforce)
• Quoting
• Inputting quotes and leads in house software
• Stayed current on company offerings and industry trends.
• Networked with other sales reps in the industry
• Outsourced sales

• Promoted to leadership position after one month in entry level salon position
• Coordinate monthly promotions to increase lotion, memberships and packages sales resulting in revenue growth each shift
• Streamlined bookings, inventory and appointments in system (Helios 12) to increase customer satisfaction
• Cross-sold and up-sold new sunless tan lotion products and Spray tan products
• Managed more than 5 staff members
• Trained new staff
• Oversaw salon employee performance, facility cleanliness, and sales.
• Resolved guest complaints by calling and engaging with customer
• Managed all areas of salon operations, including appearance, performance and sales of products, memberships, packages and financial accounts
• Placed and created inventory codes in software (Helios 12), monitored shelf stock and tracked expenses
• Tracked employee sales
• Created repeat business by developing long-term relationships with regular customers to increase client base
• Addressed customer inquiries and complaints quickly and according to service standards
• Scheduled employees and oversaw customer appointment calendar
• Consistently recognized by management for providing superior customer service
• Consulted with customers to understand needs and recommend professional products and services we offer
• Opened salon to prepare for daily demands by setting up registers, counting totals, envelopes and organizing all needed supplies, inventory and cleanliness in salon
• Mentored team members to achieve optimal performance and meet challenging business targets
• Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections

• Set up and maintained physical and electronic filing systems
• Delivered exceptional clerical support every day, including scheduling appointments and transcribingnotes
• Monitored guests, checked guest passes and tracked activities to maintain optimal building security
• Greeted visitors and answered telephones promptly and professionally as public face of Fitness Center
• Drafted professional documents, such as full medicals to ensure health, well-being and safety of allmembers using the facility
• Answered calls with a friendly and polite approach to engage callers and deliver exceptional customerservice
• Answered calls about inquiries in a fast-paced environment, transferring callers to appropriatepersonnel
• Participated in emergency preparation meetings to understand crisis management procedures suchas CPR and 911
• Conducted directory searches for employees and customers to locate phone numbers, businessaddresses and personal medical information
• Checked members in for physiotherapy, appointments and various physical activities

• Prepared healthy and well-balanced meals and snacks for 3 children
• Coordinated after school activities and transportation for 3 children for practices and events
• Promoted good behaviors by using positive reinforcement methods
• Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games
• Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities
• Taught children safe behavior such as seeking adult assistance when crossing streets and avoiding contact with unsafe objects
• Regulated children's schedules to balance naps, learning and play
• Cleaned and tidied house, including doing laundry, sweeping, vacuuming, dishwasher and children's beds
• Monitored playtime to prevent overuse of technology, television or other detrimental influences
• Administered medication and minor first aid to sick and injured children
• Provided overnight and full-time care when parents went out of town
• (2-3 days at a time)
• Sparked creativity and imagination by helping children discover new things each day
• Affectionately cared for 3 children
• Cleaned living areas, bedrooms and playrooms after activities
• Cut snacks and food into bite size pieces before serving to children and monitored closely during snack and lunch time to prevent choking
• Calculated amount owed for services and collected payment from parents
• Cooked nutritious and enjoyable meals to promote a healthy diet
• Bathed, dressed, teeth brushing and diaper changing to promote a healthy personal hygiene and good oral health
• Built loving relationships with each child by regularly discussing likes, friends, school and favorite activities
• Kept parents' contact information and other family members contact information, emergency services and each child's health history in case of emergency situations
• Helped family in "on-call' situations

• Provided toddler with a very nurturing, safe environment to promote emotional, social and intellectualgrowth
• Planned fun excursions to enhance physical abilities and expose toddler to stimulating and educationalactivities like animal sanctuaries and nature reserves
• Monitored playtime to prevent overuse of TV and iPad and other detrimental influences
• Provided full time care, Monday - Friday and occasional date nights
• Regulated, monitored and recorded toddlers schedule to balance naps, snacks, learning and play
• Taught toddler safe behavior such as seeking adult assistance and avoiding contact with unsafe objects
• Followed strict routines to ensure stability and structure while in my care
• Safely transported toddler to a range of activities daily including music classes, library visits and Doctorappointments
• Cooked nutritious meals for family of 4 (occasionally) to promote a healthy diet
• Researched food allergies to better understand and provide higher level of care and oversight fortoddler
• Assisted toddler by quizzing her n various daily subjects such as words, numbers and play
• Bathed and dressed toddler, changed diapers and prepared feeding
• Developed lasting and loving relationships with her parents by open communication and caring fortheir child
• Delivered positive feedback
• Prepared snacks and meals into bite-size pieces to prevent choking
• Coordinated fun crafts and reinforced appropriate discipline during activities
• Helped with teeth brushing to promote great oral health
• Performed light housekeeping each day such as bedrooms playrooms, laundry and sanitizing table-tops and play areas

• Recommended daily specials, wine selections, table views and guided patrons toward more profitableitems
• Placed reservations through phone
• Made special accommodations for customers by collaborating with front of house staff to adjust tablesand seating
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready forincoming guests
• Managed guest expectations by relaying information regarding hours, wait times and specials
• Accommodated guests with special needs, including child seats and wheelchairs
• Helped staff set up for small and large events to coordinate smooth execution
• Resolved customer complaints promptly and in a professional manner
• Calculated charges, issued table checks and collected payments from customers
• Recognized VIP customers immediately and provided special treatment, including preferred tables
• Answered phones politely and promptly, accurately recording and confirming reservations
• Inspected restrooms for cleanliness and supplies 3 times per shift

• Attended to new customers quickly to inquire about drinks and start off dining experience with promptbeverage service
• Cleaned, sanitized and organized food racks, bins and storage to keep food storage areas neat and tidy
• Communicated with kitchen staff to stay up to date on supply availability and potential customer waits
• Addressed customer complaint and concerns promptly and professionally to ensure customersatisfaction
• Served an average of 10 patrons daily at café with consistent recommendations for exceptional service