Summary
Overview
Work History
Education
Skills
Timeline
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Meg Norris

Canton,Michigan

Summary

People Operations and Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.

Overview

7
7
years of professional experience

Work History

Hospitality Manager

Mobile Mavens
03.2015 - 03.2017
  • Operated a fleet of food trucks for large corporate events and clients.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.

People Operations Manager

SGL Enterprises
10.2009 - 08.2015
  • Managed the Artist and Repertoire (A&R) and hospitality needs of more than 100 entertainers.
  • Collaborated with department heads to create job descriptions and performance expectations that aligned with company objectives and industry standards.
  • Scheduled and oversaw travel and transportation needs from across the United States.
  • Booked and confirmed all accommodations for traveling performers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and maintained our hospitality program with strict attention to performers dietary needs.

Education

Bachelor of Arts - Graphic And Digital Design, Video Production

Cornish College of The Arts
Seattle, WA
05-2009

Skills

  • Employee Scheduling
  • Staff Training and Development
  • Health and safety compliance
  • Guest Relations Management
  • Food Safety Regulations
  • Menu planning and design
  • Hospitality best practices
  • Reservation Management
  • Basic accounting
  • Guest Services
  • Special Event Coordination

Timeline

Hospitality Manager

Mobile Mavens
03.2015 - 03.2017

People Operations Manager

SGL Enterprises
10.2009 - 08.2015

Bachelor of Arts - Graphic And Digital Design, Video Production

Cornish College of The Arts

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Meg Norris