Meg Riley
Ankeny,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
17
17
years of professional experience
Work History
Sales Representative
Oracle Battery
03.2020 - Current
- Managed at approximately 50 cold calls a day plus multiple emails and inbound calls as well as placing orders and administrative duties.
- Planning and organizing daily work schedule to call on existing or Potential sales outlets.
- Maintain and establish positive customer relationships.
- Detail-oriented, People skills-ability to communicate, work, and deal with all personalities.
- Provide customer experience focused support.
- Support team with data entry and system management as needed.
- Ability to sit at a computer and talk on the phone for long periods of time.
- Developed strong rapport with customers and created positive impression of business.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Spoke with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Built customer loyalty and retention by delivering excellent experiences.
- Completed daily cold calling and outreach to build sales pipeline.
- Established rapport with key decision-makers within targeted accounts, facilitating successful negotiations and partnerships.
- Followed up with customers to solicit further sales.
- Recorded contact information of customers and potential customers in internal database.
- Asked pertinent questions to understand customer requirements.
- Negotiated pricing and payment terms with customers, when possible, to close deals.
- Developed extensive knowledge of products and services to better assist customers.
- Called prospective customers in designated market area to qualify leads.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Responded promptly to inquiries from prospects via phone or email, delivering exceptional service quality at all times.
- Utilized CRM software efficiently to manage leads and track client interactions for better follow-up strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Manager
AC Hotel by Marriott
01.2018 - 03.2020
- Demonstrate Marriott Standard and AC brand at all times
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Billing is done accurately and rectify any error occurring in the folio
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicate verbal/written with internal and external clients
- Accounting work to determine revenue generated for previous business day
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Support the COE and ACOE
- Streamlined check-in and check-out processes for a smoother guest experience.
- Ensuring that the guests receive proper services and are completely satisfied with the service received
- Verify vendors are paid accurately and timely
- Purchase and price items for AC Market.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured data accuracy through regular audits of guest profiles.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Attended staff meetings and brought issues to attention of upper management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Checked guests in out of hotel, made reservations, and processed payments.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved staffing during busy periods by creating employee schedules and monitoring call offs.
Bartender
AC Marriott Hotel
01.2016 - 01.2017
- Interact with guests of the hotel
- Attention to detail while crafting signature cocktails
- Assist management with nightly paperwork
- Verify both cash drawers are balanced
- Assist with other tasks as given.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Restaurant Supervisor
Marriott
06.2014 - 01.2017
- Aware of daily specials, soups, drinks, and have knowledge of all menu items, their garnish.
- Prepared to answer questions from guests on items preparation.
- Able to handle floor station assigned to you, be an active participant in the scatter system using teamwork and consolidation to provide the guests in all stations.
- Follow procedure to take guests' order, write legibly on check properly, pre-ring check using modifiers, seat number, tables.
- Follow procedures regarding proper service of all food items, food from expediter,
- Know proper beverage, liquor and wine service.
- Tables in all stations are properly bussed through the meal.
- When clearing and resetting tables, follow proper procedures for handling china glass and silver Special attention should be made to finer points of service.
Risk Services Senior Representative
Nationwide Agribusiness
08.2013 - 09.2014
- Coordinates the onboarding of Farm interns and new hires for the Risk Management department
- Completes box topping for offsite file storage and arranges sending and retrieval from Iron Mountain as needed
- Manages the department's inventory of laptops to minimize unnecessary information security risks and budgetary impacts
- Files first report of injury (FROI) on state workers' compensation department websites
- Updates reporting of monthly worker's compensation claim reserves
- Creates Workers Compensation Claims as required.
Claims Customer Service Representative
Nationwide Agribusiness
02.2012 - 01.2013
- Identifies needs and transfers incoming calls to the appropriate department personnel in accordance with established procedures and best practices
- Researches claim number and refers to best internal resource based on line of business, company and territory
- Attaches scanned documents to electronic files as necessary
- Transmits data between claims system and policy system to synchronize and update data elements
- Researches mis-matched documentation and scanned documentation to determine appropriateness of claim, missing data and to match policy number
- Reviews weekly/daily Genex spreadsheets with bills that have no claim number
- Contacts medical providers to provide workers' compensation billing information and/or to secure bills for approval and payment processing upon the request of Genex.
Risk Services Senior Representative
Marsh
02.2008 - 05.2011
- Insurance Clerk Marsh 2010 to 2011 Completed all functions associated with new applications, policy issuance and individual account management.
- Input all transactions accurately and efficiently while working off of multiple systems.
- Entered applications into carrier system and company database.
- Ensured correct processing guidelines are used for each application, change, and update received from clients.
- Performed follow up functions as directed by underwriter.
- Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.
- Responded to customer inquiries in a timely manner.
- Issued binder letters and request to issue forms, sent certificates, issued finance agreements.
- Downloaded check copies from lockbox and matches with client files.
- Issued policies through carrier and company systems, invoices, mailed out to clients.
- Identified process improvements and communicated recommendations to management.
- Managed tasks according to guidelines to meet departmental standards.
- Headed the BOLD CHAT function of proliability.com.
Customer Service Specialist
Marsh
01.2007 - 02.2008
- Answered inbound customer service calls, performed research, processed customer requests, documented as appropriate and responds both verbally and through writing.
- Entered all information related to the call for tracking and reporting purposes.
- Developed relationships with both internal and external customers.
- Managed day to day workload and met team deadlines.
- Discussed and presented policy information to customers in a clear and concise manner.
Education
Business Management -
DMACC
Des Moines12.2018
Computer Technology -
SWCC
Creston03.2004
Diploma -
Greenfield High School
Greenfield05.2002
Skills
- Data Gathering
- Positive Attitude
- Flexible and Adaptable
- Microsoft Office
- Professional and mature
- Customer Service
- Data Entry and 10-Key
- Attention to Detail
- Customer Communication
- Honest and Dependable
- Systems and software expertise
- Account Servicing
Timeline
Sales Representative
Oracle Battery
03.2020 - Current
Front Desk Manager
AC Hotel by Marriott
01.2018 - 03.2020
Bartender
AC Marriott Hotel
01.2016 - 01.2017
Restaurant Supervisor
Marriott
06.2014 - 01.2017
Risk Services Senior Representative
Nationwide Agribusiness
08.2013 - 09.2014
Claims Customer Service Representative
Nationwide Agribusiness
02.2012 - 01.2013
Risk Services Senior Representative
Marsh
02.2008 - 05.2011
Customer Service Specialist
Marsh
01.2007 - 02.2008
Business Management -
DMACC
Computer Technology -
SWCC
Diploma -
Greenfield High School