Meg Robertson
Jacksonville,FL
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Possess outstanding communication and excellent interpersonal skills, planning and relationship-building skills. Accustomed to fast pace, fulfilling priorities and meeting deadlines. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Audit Support Analyst
Auditmacs
02.2023 - Current
- Provided outstanding customer service.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Analyzed data and findings to prepare reports detailing financial information.
- Developed audit policies, guiding administrative and technical functions.
- Planned and executed follow-up audits at appropriate intervals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges
Technology Expense Auditor
Auditmacs
12.2019 - 02.2023
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Evaluate reports and trends to find ways to reduce wireless telecommunications service cost
- Educate clients on best practices
- Manage vendor relationships and ensure contractual commitments are met
- Determine baseline cost factors and produce quarterly cost savings analysis
- Present and review audit reports with clients
- Ensure invoices are allocated in compliance with client specific policies and procedures
- Database management SQL
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Retail Sales Manager
Sprint
10.2007 - 01.2019
- Took ownership of customer issues and followed problems through to resolution.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization
- Organized new employee orientation schedules for new hires.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Market Manager
Sprint
05.2016 - 04.2017
- Supervised 10 locations to enforce high-quality standards of operation.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Coached sales team members in effective selling strategies and closing techniques.
- Planned, organized and prioritized multiple objectives simultaneously.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Assistant Store Manager
Sprint
06.2006 - 10.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Customer Service Representative Lead
Sprint
06.2003 - 05.2006
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Management and Supervision
Florida State College
Jacksonville, FL04.2019
Skills
- Attention to Detail
- Judgement and Decision Making
- Excellent organizational skills and ability to prioritize multiple tasks and responsibilities
- Microsoft Office Skills
- Critical Thinking and Analysis
- Investigation Scope Determinations
- Data Imports
- New Hire Processing
- Audit Preparation
- Effective and Professional Communication
Timeline
Audit Support Analyst
Auditmacs
02.2023 - Current
Technology Expense Auditor
Auditmacs
12.2019 - 02.2023
Market Manager
Sprint
05.2016 - 04.2017
Retail Sales Manager
Sprint
10.2007 - 01.2019
Assistant Store Manager
Sprint
06.2006 - 10.2007
Customer Service Representative Lead
Sprint
06.2003 - 05.2006
Bachelor of Science - Business Management and Supervision
Florida State College
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