Trevor Bradley

• Developed an in-depth understanding of products and services, transforming complex information into digestible insights for clients, enhancing their decision-making process.
• Managed and maintained a database to coordinate client interactions and new business outreach
• Developed product knowledge and distilled it into information our clients could use
• Provided logistical support to my region's outside representatives, helping coordinate their work.

• Created and managed complex custom orders, which involved coordinating with third party vendors
• Developed in-depth product knowledge to assist installers and end users, also involving third party training

Customer Service Representative ( 2020- 2022)

• Responsible for mitigating lost revenue by ensuring orders were placed promptly and correctly
• Created and managed hardware orders through SAP
• Tracked existing orders, resolved stocking issues, and managed client expectations on time tables
• Established relationships with outside representatives to anticipate and better manage their ordering needs and issues.

• Frequently made use of internal systems to dispatch service and repair orders, track their completion, and resolve scheduling and logistic concerns
• Built up a network of relationships with service technicians and installation experts to overcome over the road challenges and meet customer demands in a satisfactory fashion
• Quickly established a rapport with customers to better understand their needs, enabling me to best direct them to the right product and service solutions for them
• Maintained a thorough, up-to-date understanding of product and scope of work so that I can present accurate, comprehensive information to my customers on how products are delivered, installed, and serviced in a digestible fashion.