Meg Vaccianna
Summary
To acquire a job where my skills are adequately displayed and my experience will be increased, while at the same time giving back to the organization in a meaningful way so as to increase productivity.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
Insight Security Company
11.2022 - 10.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Keep check on staff to ensure things are running smoothly.
- Ensure staff members are clocked and and clocked out in time, according to work schedule.
- Check hours worked and pass on correct info to ensure correct pay is issued to staff.
- Set shift for staff members.
Customer Service Representative
Itel International
08.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Logging and Managing customer interactions
- Respond to customer request and inquires promptly
- Maintain a positive, professional and empathetic attitude towards customers.
Customer Service Representative
Itel International
07.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Certification - Data Operations
Theodora Skills Training Center
Negril, Westmoreland08.2017
High School Diploma -
Manning's School
Savanna-la-mar, Westmoreland06.2011
Skills
- Teamwork Skills
- Payroll Operations
- Business Operations
- Regulatory Compliance
- Computer Skills
- People Skills
- Multitasking
- Flexibility
- Communication
- Performance Monitoring and Evaluation
- Customer Service Skills
Timeline
Supervisor of Operations
Insight Security Company
11.2022 - 10.2023
Customer Service Representative
Itel International
08.2022 - 10.2022
Customer Service Representative
Itel International
07.2018 - 02.2021
Certification - Data Operations
Theodora Skills Training Center
High School Diploma -
Manning's School
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