Meg Wise
Provo,UT
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful setting. Meticulous with a background in the hospitality industry. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Experience Specialist
Vasa Fitness
09.2023 - 03.2024
- Leveraged industry best practices to inform the design of new membership programs and offerings tailored to specific needs of the target audience.
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
- Streamlined onboarding processes for new members, ensuring smooth transitions into the organization.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Implemented process improvements that led to faster response times for resolving member issues or complaints.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
Front Desk Associate
Ultimate Fieldhouse
04.2022 - 08.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process check-ins, lessons, and appointments.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected fees and payments.
Floor Manager
Peak Performance Float
08.2021 - 11.2021
- Greeted each customer as they entered and walked them to their room.
- Oversaw supply restocking, area cleaning and product organization.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cleaned each room and made sure it was prepared and sanitized for next customer
- Scheduled customers for their next sessions
Hostess
Roundhill Country Club
05.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations and communicated changes to guests.
Education
Bachelor of Arts - Public Relations
Brigham Young University
Provo, UT04.2025
High School Diploma -
Las Lomas High School
Walnut Creek, CA05.2022
Skills
- Customer Care
- Personable Demeanor
- Time Management
- Maintaining Clean Work Areas
- Workflow Coordination
- Greeting and Escorting Guests
- Calendar and Scheduling Software
- Warm and Friendly
- Guest Satisfaction
- Communications development
- Calendar and Scheduling Software
- Warm and Friendly
- Guest Satisfaction
Certification
- Certified Meltwater
- Certified MuckRack
- Certified SEM Rush
- Certified YouTube Scraper
Timeline
Member Experience Specialist
Vasa Fitness
09.2023 - 03.2024
Front Desk Associate
Ultimate Fieldhouse
04.2022 - 08.2022
Floor Manager
Peak Performance Float
08.2021 - 11.2021
Hostess
Roundhill Country Club
05.2021 - 08.2021
Bachelor of Arts - Public Relations
Brigham Young University
High School Diploma -
Las Lomas High School
- Certified Meltwater
- Certified MuckRack
- Certified SEM Rush
- Certified YouTube Scraper
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