Megan Abernathy
Vonore,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant II
University Of Tennessee Extension
Madisonville, TN
08.2021 - Current
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings.
- Sorted and distributed office mail.
- Generated reports and typed letters in Word.
- Processed invoices and expenses using QuickBooks.
- Prepare letters, newsletters and reports.
- Proofread completed materials and make corrections.
- Gather and compile information for files and reports.
Customer Service Representative
Farm Bureau Insurance Of Tennessee
Madisonville, Tennessee
01.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Bank Operations Processor
First Tennessee Bank
Maryville, Tennesse
10.2018 - 01.2020
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Researched and resolved discrepancies to maintain accuracy.
- Served as subject matter expert regarding policies, procedures and technology.
- Prepared reports and technical documentation of day-to-day production processes.
- Open and close accounts for personal, business, and legal clients.
- Assist personnel in branches with account opening and account problems.
- Proof all accounts opened in branches.
Customer Service Representative
United Community Bank
Madisonville, Tennessee
05.2016 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Open and close accounts for personal, business and legal clients.
- Assist customers with all account issues.
- Process fraud claims.
- Balance and maintain cash drawer.
- Loan operations assistance.
Education
High School Diploma -
Sequoyah High School
Madisonville, TN05.2011
Skills
- Multi-Line Telephone Systems
- Computers and Technology
- Office Equipment Operation
- Multitasking and Time Management
- Confidentiality and Data Protection
- Database and Client Management Systems
- Appointment Coordination
- Strong Organizational Skills
- Document and File Management
- Back Office Operations
- QuickBooks Expertise
- Meeting Minutes
- Invoice Processing
- Check Processing
- Data Entry Documentation
- Cash Deposit Preparation
- Reception Duties
Timeline
Administrative Assistant II
University Of Tennessee Extension
08.2021 - Current
Customer Service Representative
Farm Bureau Insurance Of Tennessee
01.2020 - 08.2021
Bank Operations Processor
First Tennessee Bank
10.2018 - 01.2020
Customer Service Representative
United Community Bank
05.2016 - 10.2018
High School Diploma -
Sequoyah High School
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