Megan Adair
Fremont,CA
Summary
Self-starting Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Proactive and hardworking individual focused on continuous operational improvement.
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
Dental Care Of Fremont - Jonathan Weisman D.D.S.
05.2021 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Trained new employees on proper protocols and customer service standards.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Developed visually engaging marketing materials to support product launches and promotions.
Lead Bartender
True Food Kitchen
10.2016 - 04.2021
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Lead Bartender, Key Hourly Manager
Nola
07.2011 - 10.2016
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Irvington High School
Fremont, CANo Degree - Business Management
Ohlone College
Fremont, CA12.2024
Skills
- Customer Retention
- Labor Relations
- Customer Service
- Inventory Management
- Performance Monitoring
- Staff Development
- Team Leadership
- Staff Training
Timeline
Operations Manager
Dental Care Of Fremont - Jonathan Weisman D.D.S.
05.2021 - Current
Lead Bartender
True Food Kitchen
10.2016 - 04.2021
Lead Bartender, Key Hourly Manager
Nola
07.2011 - 10.2016
High School Diploma -
Irvington High School
No Degree - Business Management
Ohlone College
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