Megan Alberts
Orland Hills, IL,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Rental Manager
Penske Truck Leasing
12.2023 - Current
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Achieved revenue growth through effective sales strategies and upselling techniques.
- Assisted in staff training to ensure excellent customer service and product knowledge.
- Rewrote contracts and took payment on commercial customers contracts on a weekly basis
- Double checked current rental contracts open that the commercial customer rates were correct
- Ensured that all commercial contracts were running out of the Penske branch rather than agent locations to maximize revenue
- Assisted my Branch Rental Manager with reaching out to customers regarding declining payment
- Transferred ownership of units running on long-term contracts in the fleet to maximize the branch's commercial revenue
- Settled out household contracts that had declining payment/declining refunds out of the Home Depots that partner with Penske in the Chicagoland area
Management Trainee - Sales and Operations
Penske Truck Leasing
12.2022 - 12.2023
- Handled customer disputes regarding billing via telephone, email, and in-person on a daily basis
- Assisted in training and developing new associates and provided them leadership with a positive work environment
- Completed an extended learning program(ELP) for Consumer Development Manager
- Attended numerous shadow days with sales representatives in and out of district to improve my skills and strategies to maximize my sales revenue
- Worked closely with Home Depot and agent locations to assist with household contract questions to ensure customers understood exactly how the rental process works
- Assisted with explaining billing and insurance information to customers so that they felt comfortable and confident that they were making the right choice when renting
- Provided excellent customer service by letting them know that I care about making their experience as positive as possible
- Exemplified leadership and a positive outlook in the work environment especially in challenging situations
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Improved management skills by participating in rigorous training programs and workshops.
Lead Patient Transporter
Palos Hospital
10.2019 - 12.2022
- Warmly greeted patients and visitors and made each feel welcome and cared for.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Assigned transportation jobs to other associates in an organized manner to ensure that all patients would be transported proficiently effectively in regards to time management
- Contributed to a safe work environment by consistently following safety guidelines when operating equipment
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Provided leadership to my fellow employees and assisted them with any questions/concerns that they brought to my attention
- Put the clients first before anything else, ensuring that they were comfortable and asking them if they need anything additional to help make their experience better
Customer Service Representative
Walts Food Centers
03.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Worked closely with management to ensure that all associates were following company policies
- Counted cashier drawers daily, ensured they balanced to the correct amount that they were expected to
- Made cash/check bank deposits to the bank located inside the facility
- Created money orders to ensure that all cash registers with stocked with a variety of bills and change on a daily basis
- Reconciled the system every night to ensure all credit/debit sales were reported and all cash sales were balanced
- Reviewed reports of sales every night to see how much revenue the store was generating in comparison to competitors
- Assisted in training other associates for the customer service representative role
- Provided leadership and a positive attitude to my fellow employees
Education
Bachelor of Arts - Psychology
Lewis University
Romeoville, IL12.2022
Bachelor of Science - General Studies
Moraine Valley Community College
Palos Hills, IL05.2020
High School Diploma -
Victor J Andrew High School
Tinley Park, IL05.2018
Skills
- Operations Management
- Staff training/development
- Customer Relations
- Inventory Tracking and Management
- Sales Strategies
- Customer Retention
- Training Management
- Data Analysis
- Operations Oversight
- Delegation
- Marketing Strategies
- Revenue Growth
- Sales Promotion
- P&L Management
- Technical aptitude
- Rental Transactions
- Rental Agreement
- Sales proficiency
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Word
Accomplishments
Supervised and trained 4 management trainees. Used Microsoft excel to track when units were coming due for service. Resolved customer's cards declining owed refunds at Home Depots and other agent locations, by contacting customer's via telephone and offering them a cashier's check to be mailed to their home. Created a supply count tracker on Rental Net so that the company could directly see what supplies needed to be ordered by the corporate team. This tracker allowed the entire district to update the number of furniture pads and handtrucks their agent locations had, organized by location number. Participated in multiple sales blitz's, making dials to gain new business.
Certification
I have the following certifications: Students Conducting Minimal Risk Research and Responsible Conduct of Research(RCR) by CITI Program.
Exercising
I started working out when I was 19 years old. At first, it was just something to do to occupy my time. After about 1 year, everything changed. I started dedicating myself to the gym. I was going consistently 4-5 times per week and I really started seeing results. The gym became a place for me to take a breathe and completely clear my mind, it became my space. It became my sanctuary to just focus on myself and nothing else to feel free and to feel positively mentally and physically as well. Currently, I still try to go at least 4 days per week based on schedule demands, but it remains the place for me to focus on my physical and mental health without distractions.
Languages
English
Full Professional
Timeline
Assistant Branch Rental Manager
Penske Truck Leasing
12.2023 - Current
Management Trainee - Sales and Operations
Penske Truck Leasing
12.2022 - 12.2023
Lead Patient Transporter
Palos Hospital
10.2019 - 12.2022
Customer Service Representative
Walts Food Centers
03.2018 - 10.2019
Bachelor of Arts - Psychology
Lewis University
Bachelor of Science - General Studies
Moraine Valley Community College
High School Diploma -
Victor J Andrew High School