Megan Alexis-Smith

Work History

Patient Services Coordinator

MD Anderson Cancer Center Mays Clinic

2022.05 - Current

Scheduled appointments to enter appointment date and time into computerized scheduler.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Respected patients by recognizing rights and maintaining confidentiality.
Answered over 50 telephone calls per day to handle rescheduled, missed and reassigned visit requests

Warehouse Associate

Amazon

2021.11 - 2022.06

Loaded, unloaded, and moved material to and from storage and production areas.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Consistently lifted materials weighing as much as 150 pounds.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Transportation Security Officer

Transportation Security Administration

2020.01 - 2021.10

Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Safeguarded transportation operations at commercial airports and railway stations.
Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Used explosive detection machines and chemical swab systems to identify potential hazards.
Developed and maintained positive rapport with passengers and other airport personnel.
Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Adhered to strict screening techniques and procedures while conducting human screenings.
Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Attended daily briefings with supervisors to discuss issues with security screening processes.
Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.

Package Center Supervisor

UPS

2014.03 - 2021.05

Led improvement initiatives to advance operational efficiencies and increase revenue.
Determined staffing needs, developing schedules to staff all shifts.
Trained new team members on proper and safe use of tools and equipment.
Monitored production levels and implemented measures to increase output.
Developed standard operating procedures for team to follow and maintained records of activities.
Maintained accurate records of team attendance and documented disciplinary actions.
Supervised team of helpers & drivers to efficiently complete tasks.
Resolved conflicts between team members and addressed complaints or grievances.
Assigned tasks to team members to complete within designated time frames.
Enforced team adherence to safety regulations and protocols.

Brand Ambassador/Sales Associate

Clear

2019.02 - 2020.01

Delivered energetic responses to customers on-site, going above and beyond to serve needs.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.
Engaged in friendly conversation with customer to better uncover individual needs.
Recommended complementary purchases to customers, increasing revenue.
Developed strong rapport with customers and created positive impression of business.

Accounting Representative II

People's Trust Federal Credit Union

2016.01 - 2017.10

Completed payroll functions to facilitate accurate and prompt staff payments.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Prepared weekly accounts payable aging schedules and ran payment selection and reports for payment requirements weekly.
Answered vendor inquiries and followed up in quickly by phone and email.
Verified items billed against items ordered and reconciled differences through follow-up with vendor.
Completed financial reports, providing insight into performance, operations and cash flow.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Transferred data and documents to facilitate system migration and software updates.

Customer Service Representative Lead

The UPS Store

2012.06 - 2014.04

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded proactively and positively to rapid change.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cross-trained and provided backup support for organizational leadership.
Supervised large teams with guidance, support and direction for high-quality customer care.
Educated customers about billing, payment processing and support policies and procedures.
Built positive rapport and relationships for high levels of customer satisfaction.
Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Reached out to customers after completed sales to suggest additional service or product purchases.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Accounting Clerk / Front Office Manager

Boss Enterprises of Belle Chasse LLC

2009.09 - 2012.06

Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Created organized filing system to manage department documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Coached new hires on company processes while managing employees to achieve maximum production.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Created, maintained and updated filing systems for paper and electronic documents.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Implemented budget and expense controls and financial policies by analyzing income and expenditures.
Implemented project management techniques to overcome obstacles and increase team productivity.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Organized and updated databases, records and other information resources.
Maintained computer and physical filing systems.
Managed journal entries, collection efforts, reconciliations, and payroll processing.
Bolstered revenues by creating codes for accounting tasks, cost estimation, and revenue generation.
Updated reports, managed accounts, and generated reports for company database.
Controlled finances to lower costs and keep business operating within budget.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Completed biweekly payroll for company personnel

Landscape Contractor / Retail Nursery Manager

S&A Construction & Landscaping LLC

2007.07 - 2010.12

Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
Directed work 20-member team of nursery staff and Landscaping team managing need of more than 30 projects.
Worked directly with customers as salesperson and role model for entire sales team.
Placed supply orders, restocked supplies and merchandised products for purchase by customers.
Wrote and improved SOPs to maintain consistency across shifts and work areas.
Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
Budgeted equipment purchases and regular repairs.

Summary

Overview

Work History

Patient Services Coordinator

Warehouse Associate

Transportation Security Officer

Package Center Supervisor

Brand Ambassador/Sales Associate

Accounting Representative II

Customer Service Representative Lead

Accounting Clerk / Front Office Manager

Landscape Contractor / Retail Nursery Manager

Education

Associate of Applied Science -

Skills

Languages

Timeline

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