Megan Allen

As the face of our customer, I interacted with approximately 200+ both domestic and international customers in the lobbies and at the gates helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. (Duties may include check-in, ticketing, gates, baggage service and operations)

Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:

• Greeting and directing customers, tagging and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met.
• Maintaining neat and professional appearance by adhering to United's standards for uniform and dress
• Greeting Aircrafts
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Answered customer telephone calls promptly to avoid on-hold wait times.

This position provides warm, nurturing, safe environment where self-concepts are enhanced, independence is encouraged, and individuality is respected.

• Offer program that meets emotional, physical, intellectual, social and spiritual needs of both individual and group in accordance with policies and philosophies of the center as outlined in the Staff Manual
• Interact with children and encourage involvement in learning activities
• Plan daily lessons with Curriculum Coordinator
• Establish and maintain good communication with with parents through conferences minimum of twice a year and as needed more frequently
• Observe, record and report significant individual and group behavior.
• Maintain all records and files
• Keep staff informed of program goals and development of children, parents and administration,
• Attend bi-weekly staff meetings and required meetings
• Submit plans and children's evaluations to the Curriculum coordinator as required
• Submit supply list for upcoming week
• Pursued professional development continually by attending educational conferences and teacher training workshops

Office assistant must be professionally prepared as a child care provider for young children in the field of early childhood education or development, and must be able to meet all requirements of licensing agency. This position also assume duties of acting director at times director is absent.

• Assisting director and performing assigned Office duties
• Being responsible for ordered arrangement, appearance, decor, and learning environment of child care center
• Assisting director in explaining the program to visitors
• Attending staff meetings and recommended training programs
• Managed Office supplies, vendors, organization and upkeep
• Helped distribute employee notices and mail around Office
• Maintained clean reception area, including lounge and associated areas
• Organized all new hire, security and temporary paperwork
• Assisted with event planning, including associated travel and logistical arrangements
• Screened all visitors and directed them to correct employee or office
• Obtained signatures for financial documents and internal and external invoices

• Checked in luggage and confirmed all carry-on items met federal guidelines
• Escorted handicapped passengers from terminal to aircraft
• Oversaw ticketing, gate and ramp services
• Tagged baggage and routed to appropriate location for loading and screening
• Announced flight status updates and information about gate changes over PA system
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Monitored security and maintained operational protocols
• Collected baggage charges and accepted baggage for check-in
• Greeted passengers and provided boarding instructions
• Maintained team compliance with [Swissport], and Qatar Airways standards
• Protected passengers’ baggage from loss, theft and damage through proper handling and oversight
• Managed gate, ramp and cabin services for each flight
• Utilized PA system to announce departures and changes to landings

This position provides customer service with accurate METRO bus service and route information, effectively handles customers comments, suggestions and complaints, facilitates METRO's lost and found, facilitates METROLift reservations and dispatch operations.

• Answers 30+ calls per hour totaling 250-300+ calls per day
• Provides accurate trip planning information (using computerized database for research); Recommends and explains best bus route options to customer in response to their route inquiries
• Relays accurate information to customers regarding time schedules, bus stop locations, fares, detours, special events, changes/improvements in service and other relevant information regarding various METRO programs
• Processes and fulfills customer request for schedules, system maps, faxes and other METRO information
• Assists public via information phone lines including TTD/TTY equipment for hearing impaired
• Attends community public meetings or seminars as requested

LOST AND FOUND/Q-CARD/SUPPORT CENTER

• Responsible for securing, catalog, returning, and expiring lost items which may include money, jewelry,computers, and other valuables
• Maintains a daily log of items received in lost and found data base, research customer inquiries with care and concern
• Answer customer inquiries regarding lost articles
• Assists customers via telephone and face to face providing excellent customer service using standard scripts and procedures
• Contributes back up support to Administrative Reception area as required. Answers METRO customer calls and routes to appropriate department as requested by customer in efficient, timely, and professional manner
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems