MEGAN AMEDI
Fargo,North Dakota
Summary
Seeking role as a business program manager applying MBA education and diverse experience in financial, customer service, and supply chain industries driven by desire to improve efficiency and effectiveness of processes and policies while utilizing passion for customer experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Self Employed
Self Employed
06.2017 - Current
- Utilize varied internet sites to sell consigned items for limited number of clients:
- Creation of internet advertisements, product listing, and product placement to increase sales to target increases of 25% year over year
- Communication with customers to ensure fast, accurate delivery and product satisfaction
- Maintenance and tracking of inventory through Excel, creation of invoices using QuickBooks
Co-Founder
LOG Nutrition
08.2018 - 03.2020
- Collaborated with co-founder to establish nutritional supplement internet-based store focusing on human performance, fitness, and wellness:
- Developed, tested, and created internet-based store to reach broad customer base
- Conducted target market research to scope out industry competition and identify advantageous trends
- Created marketing materials and campaigns to boost brand awareness and customer engagement improving sales by 75% within first year
- Managed day-to-day customer transactions, communications, and deliveries
- Managed financial operations and investments to maximize profits and minimize costs
Alliance Inventory Specialist
Border States Electric
12.2014 - 06.2017
- Administered balance between service and performance determinant by demand of inventory while enhancing customer relationships:
- Led staff at corporate and branch levels in customer service through inventory strategies using technologies and datasets including SAP, Excel, and Access
- Maintained 98% or better on KPI metrics with managed region and customers including on time delivery and inventory turns
- Served as key contact point for over 50 alliance customers, communicated with stakeholders, and led customer specific presentations and meetings
- Spearheaded efforts to improve daily processes including creation of macro template for automating major inventory strategy saving approximately 22 office hours per month
- Developed custom processes to reduce stale inventory improving inventory turnover by 33% in these categories
- Directed team of inventory strategists and inventory planners on inventory reduction project resulting in savings of $1 million dollars through realignment, returns, and reinvestment
- Oversaw inventory investments, inventory strategy, and team communications for large business customers with sales exceeding $100 million
- Managed large customer projects related to inventory including customer implementations notably $20 million annual sales customer
Office Manager
Detailing Services
08.2011 - 01.2015
- Worked closely with owner of small, detailing company to manage office tasks:
- Initiated process improvements increasing efficiencies saving 40 man hours per month and net profit improvement of $12,000 annually
- Communicated with vendors for product information, order inquiries, and tracked invoices
- Coordinated scheduling of appointments and supervised three employees
Compliance Audit Specialist /Customer Service Representative
Union State Bank
06.2004 - 08.2011
- Assisted in customer service and facilitated development and completion of audit programs designed to effectively target FDIC compliance and audit inefficiencies:
- Cultivated customer loyalty, answered constant flow of customer calls, office visits, and electronic communications
- Collaborated with personal and mortgage lenders to complete pre-lending processes including appropriate product placement, credit report reviews, debt-to-income calculations, and research gathering
- Conducted 67 audit reports related to A-Z FDIC Regulations, HMDA, and BSA/AML for review by management, board of directors, and FDIC regulators
- Designated as resource for customer service, compliance, FDIC laws, as well as research for stakeholders and FDIC regulators
- Communicated, facilitated, and presented at Board of Directors audit committee meetings on quarterly basis
- Created, trained, and oversaw new policies training including, but not limited to record retention, cash handling, and hiring and screening of new employees
Education
MBA - Management
University of Mary
FargoBachelor of Science - Political Science
North Dakota State University
FargoSkills
- Superb communication skills, written and verbal, developed through varied customer and team relationships
- Team oriented, leadership driven, and passionate about customer service and experience
- Advanced interpretation, analytical, and comprehension aptitudes
- Focus on productivity, efficiency, and process improvements
- Strategic thinking resulting from varied professional positions
- Proven ability to learn quickly and adapt to new opportunities and challenges
Timeline
Co-Founder
LOG Nutrition
08.2018 - 03.2020
Self Employed
Self Employed
06.2017 - Current
Alliance Inventory Specialist
Border States Electric
12.2014 - 06.2017
Office Manager
Detailing Services
08.2011 - 01.2015
Compliance Audit Specialist /Customer Service Representative
Union State Bank
06.2004 - 08.2011
MBA - Management
University of Mary
Bachelor of Science - Political Science
North Dakota State University