Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessDevelopmentManager

MEGAN ANDERSON

Brandon,FL

Summary

Highly motivated and adaptable professional with a strong work ethic, and proven ability to thrive in fast-paced, high-pressure environments. Skilled in time management, organization, and interpersonal communication, with a demonstrated commitment to taking on new challenges, and delivering results across diverse operational settings.

Overview

10
10
years of professional experience

Work History

Catastrophe Dispatcher

Copart Auto Auctions
Riverview, FL
02.2022 - Current
  • Coordinate and dispatch tow trucks and recovery vehicles in disaster-affected areas nationwide.
  • Maintain clear communication with drivers, field teams, and vendors to ensure timely vehicle pickup and drop-off.
  • Utilize proprietary Copart systems to schedule, track, and update dispatch activity in real time.
  • Prioritize and manage high volumes of calls during catastrophe events such as hurricanes, floods, wildfires, and snowstorms.
  • Support insurance companies and clients by providing real-time updates on asset location and retrieval status.
  • Resolve logistical conflicts, including road closures, and limited access zones, to maintain dispatch efficiency.
  • Document and report on daily dispatch operations and incidents to management for operational review.
  • Train new team members on dispatch protocols, communication systems, and disaster-specific procedures.
  • Traveled to on-site command centers in hurricane, flood, and storm-hit areas to support logistics and dispatch operations in real time.
  • Handle high-volume inbound and outbound calls daily from tow providers, insurance partners, and internal departments, maintaining professionalism and accuracy under pressure.

Lead Dispatcher

STEPP'S TOWING & HEAVY TRANSPORT
Tampa, USA
11.2019 - 02.2022
  • Account for all information, i.e., pick up and drop, make and model/specs, billing, onsite contacts, etc. verbally.
  • Schedule moves and dispatch drivers through Towbook software; has knowledge of Omadi software.
  • Created and maintained multiple Excel and Word documents for official company use.
  • Gained extensive knowledge of DOT laws and the uses of different trailers and trucks for the correct equipment.
  • Field calls for information regarding the relocation of heavy equipment, as well as heavy and light-duty towing, using the Webex phone system.
  • Monitor drivers' Electronic Driving Logs using the Samsara web service; have knowledge of 'Big Roads' E-log services.
  • Processed online payments using First Data Global Gateway services.
  • Coordinate the schedule for the following day, taking into account the current day's schedule, drivers' abilities, and prioritization skills.
  • Effectively communicate with drivers regarding all aspects of a call, from questions and issues to billing.
  • Monitor the department's Outlook account, i.e. Scheduling incoming moves, quoting account and COD customers, watching for load permits, and organizing emails.

Main Dispatcher

R.E.M AIR CONDITIONING
Tampa, USA
01.2017 - 01.2019
  • Keeping track of the technician's/driver's whereabouts via GPS
  • Use radio to contact drivers & relay information pertaining to jobs verbally.
  • Receive incoming calls and schedule according to urgency & availability.
  • Maintain proper log for technicians in/out times.
  • Maintaining customer contracts & reaching out when service due.
  • Processing Credit/Debit cards through 'Payeezy' First Data online POS system.
  • Addressing service-related issues from customers.
  • Reaching out to customers to finalize City/County inspections to close permits.
  • Data Entry i.e.; type all service tickets into a computer, then onto a hard copy via typewriter.
  • Average of 43 WPM.

Crew Member

DUNKIN' DONUTS
Tampa, USA
09.2016 - 01.2017
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning & record in a log.
  • Provide customers with product details, such as coffee blend or preparation descriptions and any sales or promotions going on.
  • Serve and cook foods, such as muffins, hot sandwiches, bagels, etc.

Crew Member

CHIPOTLE
Tampa, USA
05.2015 - 09.2016
  • Maintain sanitation, health, and safety standards in work areas & keep logs of such.
  • Sanitize food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate high-volume cooking equipment such as presses, commercial fryers & griddles.

Cashier

TACO BELL
Tampa, USA
01.2015 - 05.2015
  • Greeted customers entering the establishment.
  • Maintain clean, orderly checkout areas and complete other general cleaning duties as necessary.
  • Count cash drawers at the beginning & end of shifts to ensure that amounts are in line with reports.

Education

High School Diploma -

HOWARD W. BLAKE HIGH SCHOOL
TAMPA, FL
06.2016

Skills

  • Self-motivated
  • Stress tolerance
  • Punctual
  • Advanced MS Office knowledge
  • Dispatch coordination
  • Emergency response
  • Multi-channel communication
  • Multitasking and organization
  • Verbal and written communication skills
  • Time management abilities

References

References available upon request.

Timeline

Catastrophe Dispatcher

Copart Auto Auctions
02.2022 - Current

Lead Dispatcher

STEPP'S TOWING & HEAVY TRANSPORT
11.2019 - 02.2022

Main Dispatcher

R.E.M AIR CONDITIONING
01.2017 - 01.2019

Crew Member

DUNKIN' DONUTS
09.2016 - 01.2017

Crew Member

CHIPOTLE
05.2015 - 09.2016

Cashier

TACO BELL
01.2015 - 05.2015

High School Diploma -

HOWARD W. BLAKE HIGH SCHOOL

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