Hi, I’m
Megan Rion
Vero Beach,FL
Summary
Forward-thinking team leader with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
years of professional experience
Work History
4Patriots
Social Media Brand Ambassador Supervisor
03.2021 - Current
Job overview
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Continually maintained and improved company's reputation and positive image overseeing negative review removal.
- Effectively supervised staff of 9 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Established and maintained long-range plans for quality assurance.
- Managed and enforced Marketing compliance standards for brand partners and Brand Ambassador Representatives.
- Enhanced teams structure and workflows to increase coverage and efficiency in face of dynamic demands.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Built, managed and maintains companies Product for Content and Affiliate Influencer Program.
- Curated partnerships for customized marketing content to increase product awareness and promote brand trust.
- Oversees engagement for online audiences by placing strong focus on sales support and responding to inquiries and comments timely and knowledgeably.
- Drove collaborations across functional teams, focusing on brand expansion and continuous process improvement.
- Utilized Sprout Social and Gorgias to track consumer engagement and draw conclusions from user data.
- Conceptualized brand identity and developed unique accompanying style and tone for use in communications.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading support partners.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Oversees teams problem solving with consistent focus on high-profile customers to maintain relationships and increase return customer base.
4Patriots
Social Media Brand Ambassador Team Lead
04.2020 - Current
Job overview
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored day-to-day activities on 4Patriots social media platforms, noting areas needing improvement and implementing plans for rectification.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Consulted with outside teams to resolve discrepancies and create expert solutions.
- Prepared trend reports by collecting and analyzing customer feedback.
- Cultivated strong corporate image and identity with clear branding.
- Reviewed marketing materials and documents for brand accuracy.
- Maintained energy and enthusiasm in fast-paced environment.
4Patriots
Social Media Brand Ambassador
01.2020 - Current
Job overview
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Gathered customer feedback to report to leadership team and facilitate further action.
- Worked with internal stakeholders to improve flow of information in social media and digital community environments.
- Investigated and resolved complex customer issues to achieve positive brand reputation and standards of quality.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Responded to and engaged with customers on social media pages to promote products and services.
4Patriots
Digital Customer Service Associate
03.2018 - Current
Job overview
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Educational Testing Service, ETS
Score Key Management Coordinator
01.2012 - 12.2017
Job overview
- Participated in regular user acceptance testing with focus on documenting results, identifying bottlenecks and executing test cases.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Mastered, created and maintained standard operating procedures for team.
- Inspected testing and finished products to verify quality and escalate what did not meet statisticians requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders.
- Identified project constraints, assumptions, business impacts, risks and scope exclusions.
- Advised developers on problems with databases, performance and other issues.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Created and maintained several databases to track statistical data.
- Performed thorough inspections of incoming materials and outgoing products.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bucks County Community CollegeNewtown, PA
High School Diploma
06.2005
Skills
- Generating Brand Awareness
- Social Media Platforms
- Cross-Functional Team Collaboration
- Social Interaction
- Customer Acquisition
- Customer Preferences
- Creative Collaboration
- Managing Operations and Efficiency
- Workflow Management
- Business Intelligence
- Budgeting and Reporting
- Quality Assurance
Timeline
Social Media Brand Ambassador Supervisor
4Patriots
03.2021 - Current
Social Media Brand Ambassador Team Lead
4Patriots
04.2020 - Current
Social Media Brand Ambassador
4Patriots
01.2020 - Current
Digital Customer Service Associate
4Patriots
03.2018 - Current
Score Key Management Coordinator
Educational Testing Service, ETS
01.2012 - 12.2017
Bucks County Community College
High School Diploma
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