Gardening
Landscape Design
Interior Design
Reading
Cooking
Crafting
Megan Antonelli
Conyngham,PA
Summary
Experienced Regional Operations Manager proficient in managing Multidisciplinary Medical Specialty operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
13
13
years of professional experience
Work History
Regional Medical Practice Manager
Lehigh Valley Physicians Group
07.2021 - Current
- Multi-regional operations leader overseeing 28 direct reports, including clinicians and support staff
- Managing 19 surgical and nonsurgical medical specialty clinics across Greater Hazleton and Pottsville regions.
- Responsible for daily oversight of clinician and clerical operations.
- Effectively launched Lehigh Valley Physician Group’s first Telehealth Virtual Hub.
- Lead Project Manager for integration of LVPG-Hazleton, Orthopedics & Sports Medicine with former Coordinated Heath at Station Circle.
- Communicates financial information to direct reports along with triad leaders and Administration
- Assumes responsibility for financial performance, including supporting the budget development processes, budget expense monitoring, net patient revenue tracking, expense management, variance inquiry and explanation, and labor management
- Monitors and responds to trends in patient experience.
- Performs service recovery duties for appropriate issues using sound judgment.
- Works collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Maintains working knowledge of quality efforts within areas of responsibility and supports high-quality patient-centered care, including implementing quality initiatives where appropriate
- Facilitates performance management of all reports, including hiring, counseling and discipline, performance evaluation, professional development, retention, and training
- Addresses performance matters promptly, justly, and appropriately using sound ruling in compliance with organizational policy and applicable laws and regulations
- Fosters a sense of teamwork across practices, leveraging the triad leadership teams.
- Travels to four locations per week to manage each physician practice and perform reviews of individual coordinators and employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Set team and individual KPIs and provided regular, actionable feedback.
Site Operations Manager- Musculoskeletal Services
Lehigh Valley Physicians Group
11.2019 - 07.2021
- Managed 14 direct reports. Including 5 Clinicians and 2 Advanced Practitioners.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Coordinate clinical/clerical staff schedules, ensuring adequate coverage.
- Oversee employee attendance, handle payroll, and order new materials for multiple practices.
- Created weekly and monthly reports and presentations for the management team.
- Investigate, follow up on, and assist in resolving staff, services, and provider-related issues to the Regional Director.
- Participate in daily/weekly/monthly calls and meetings with other Site Managers, Practice Managers, Directors, Administrators, Senior Leadership, and Physicians.
- Reconcile billing issues at the practice level with the support of the department's Practice Support Specialist.
- Conduct annual and quarterly performance reviews.
Patient Services Representative
Lehigh Valley Physicians Group
11.2015 - 10.2019
- Designed and implemented a 4 new templates for improved patient access.
- Assisted with restructuring office flow in the Physiatry and Podiatry offices.
- Submitted weekly accessibility reports to the practice manager and physician.
- Oversight with daily front office performance for multiple provider practices.
- Responsible for submitting provider hospital billing and accompanying notes.
- Used EPIC EMR system to schedule appointments.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
Admissions Clerk
Lehigh Valley Hospital - Hazleton
11.2014 - 11.2015
- Managed upwards of 30 patient accounts daily.
- Accurately verified patient demographics for charting and billing purposes
- Generated Outpatient, Inpatient, Observation, and Emergency Room records
- Validated health insurance through DCS, NaviNet, and PROMISe internet portals
- Collected information, forms, and signatures from patients or family members to create an efficient admissions experience.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Human Resources Administrator
Double Diamond Companies, Eagle Rock Resort
02.2013 - 09.2013
- Managed over 200 employees and 20 J1 Visa students.
- Conducted employee relations activities and attended meetings with management and employees to resolve human resource issues.
- Managed HR functions while maintaining employee discretion and practicing a high level of confidentiality.
- Managed computerized HR administration, office systems, and databases to collate and analyze data.
- Coordinated benefit programs and maintained updated, complete, and accurate records with benefit providers.
- Responded to employee questions and requests and provided general direction in person, by email, and by phone.
- Streamlined the recruiting and hiring process by directing interviews, applicant screening, and reference verifications.
Paralegal
Double Diamond Companies, Eagle Rock Resort
10.2011 - 02.2013
- Filed court documents in 2 counties and 4 municipalities.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into the company database.
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, and providing documentation, and information for discovery requests.
- Assisted in the preparation of settlement proposals and agreements to help attorneys negotiate settlements in the best interest of the company.
Property Title Researcher
American Abstractors Inc. at Eagle Rock Resort
10.2011 - 02.2013
- Examined and verified 10 or more titles weekly.
- Examined land records and identified potential problems with title search results.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Drafted title abstracts and legal documents for real estate transactions.
- Created legal documents such as deeds, mortgages, and leases based on title search results.
- Assisted in the preparation of title insurance policies and title commitments.
Real Estate Closing Coordinator
Eagle Rock Real Estate
10.2011 - 02.2013
- Managed scheduled 4 or more meetings to maintain the satisfaction of both buyers and sellers and facilitate smooth purchases.
- Followed up escrow process, coordinated contingency removal of property inspection, and maintained timely closing of escrow.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Prepared and presented contracts and other legal documents to clients.
Education
Bachelor of Science - Healthcare Administration
Capella University
Minneapolis, Minnesota10-2027
Associate of Applied Science - Concentration in Paralegal Studies
Northampton Community College
Bethlehem, PA05.2009
Skills
- Operational Efficiency
- Organizational Development
- Operations Management
- Financial Management
- Cross-functional coordination
- Workforce Planning
- Data-driven decision-making
- Expense Tracking
- Policy and procedure development
Gardening
I enjoy seasonal gardening and landscape design.
Interests
Timeline
Regional Medical Practice Manager
Lehigh Valley Physicians Group
07.2021 - Current
Site Operations Manager- Musculoskeletal Services
Lehigh Valley Physicians Group
11.2019 - 07.2021
Patient Services Representative
Lehigh Valley Physicians Group
11.2015 - 10.2019
Admissions Clerk
Lehigh Valley Hospital - Hazleton
11.2014 - 11.2015
Human Resources Administrator
Double Diamond Companies, Eagle Rock Resort
02.2013 - 09.2013
Paralegal
Double Diamond Companies, Eagle Rock Resort
10.2011 - 02.2013
Property Title Researcher
American Abstractors Inc. at Eagle Rock Resort
10.2011 - 02.2013
Real Estate Closing Coordinator
Eagle Rock Real Estate
10.2011 - 02.2013
Bachelor of Science - Healthcare Administration
Capella University
Associate of Applied Science - Concentration in Paralegal Studies
Northampton Community College
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