Megan Arbogast
Waynesburg,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Dietary Aide
Evergreen Care Assisted Living
Waynesburg, Pa
06.2024 - Current
- Prepared and served nutritious meals to residents in accordance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with culinary team to ensure meal quality and presentation standards.
- Supported food safety practices by properly storing, handling, and labeling food items.
- Monitored inventory levels of food supplies and reported shortages to management.
- Participated in training new staff on kitchen procedures and safety protocols.
- Maintained records of meal service and resident preferences for future reference.
- Set up trays and food service carts to deliver food to residents.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
Assistant Store Manager
Dollar General
Waynesburg, US
06.2020 - 04.2023
- Execute daily inventory tasks including, receiving deliveries, manage vendor transactions and insure merchandise is available for the customers.
- Conducted regular audits to maintain store cleanliness and organization.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized filing systems, maintained records, and updated databases.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Managed front desk operations such as answering phones and responding to emails.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
Customer Service
Walmart
Waynesburg, US
10.2019 - 03.2020
- Worked in the hardware department.
- Provided excellent customer service in a timely manner.
- Completed training courses on customer service techniques.
- Greeted members and provided excellent customer service.
- Provided exceptional customer service to ensure repeat business.
- Resolved escalated customer service issues efficiently and effectively.
Customer Service
Walmart
Waynesburg, US
10.2018 - 03.2020
- I worked in the Hardware, Sporting goods, Crafts fabrics and Stationary.
- I worked the daily freight, stocked from the backroom.
- I also did fishing and hunting license, mixed paint, made keys and cut fabric.
- I also have experience on the cash register.
Customer Service Representative
Bfs Marathon
Waynesburg, US
06.2017 - 10.2018
- Operate cash register and lottery machine assist customers with purchase.
- Opening and closing procedures
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of fueling stations and convenience store.
- Monitored fuel pumps for malfunctions and reported issues promptly.
- Verified age requirements for purchase of alcohol and tobacco products.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
Kitchen Assistant
Community Action Southwest
Waynesburg, US
12.2016 - 06.2017
- Assist with meal preparation for headstart students.
- Also cleaning and maintaining standards in the kitchen.
Housekeeper
Comfort Inn by Choice Hotels
Waynesburg, US
11.2012 - 04.2014
- Full detail cleaning of hotel rooms.
- Supply guest with their needs.
Home Health Aide
Twin Oaks
Uniontown, US
07.2012 - 11.2012
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients in their homes.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Documented care provided and submitted notes to supervisor.
Dept Manager
WalMart
Waynesburg, US
01.2003 - 06.2012
- Trained and developed team members to improve performance and efficiency.
- Oversaw inventory management and maintained optimal stock levels.
- Coordinated employee schedules to meet operational needs effectively.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Managed daily operations of photo lab to ensure efficient workflow.
- Implemented quality control measures to enhance print accuracy and consistency.
- Managed a team of 5-7 employees in the photo lab and provided guidance on job duties.
- Performed daily maintenance checks on equipment to ensure proper functioning of all machines.
- Monitored inventory of supplies for the photo lab and placed orders when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High school diploma - General
West Greene High School
Waynesburg, PASkills
- Customer Service
- Management Experience
- Interviewing
- Recruiting
- Conflict resolution
- Time management
- Record keeping
- Effective communication
- Positive engagement
- Detail-oriented
- Workload management
- Customer relationship management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer Service Skills, Proficient, 08/01/18
- Supervisory skills: Motivating & assessing employees, Proficient, 03/01/23
- Retail customer service, Proficient, 03/01/23
- Customer focus & orientation, Proficient, 03/01/23
- General manager (hospitality), Proficient, 03/01/23
- Workplace safety, Proficient, 03/01/23
Timeline
Dietary Aide
Evergreen Care Assisted Living
06.2024 - Current
Assistant Store Manager
Dollar General
06.2020 - 04.2023
Customer Service
Walmart
10.2019 - 03.2020
Customer Service
Walmart
10.2018 - 03.2020
Customer Service Representative
Bfs Marathon
06.2017 - 10.2018
Kitchen Assistant
Community Action Southwest
12.2016 - 06.2017
Housekeeper
Comfort Inn by Choice Hotels
11.2012 - 04.2014
Home Health Aide
Twin Oaks
07.2012 - 11.2012
Dept Manager
WalMart
01.2003 - 06.2012
High school diploma - General
West Greene High School