Megan Arce

Hackensack,NJ

Summary

Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

years of professional experience

Work History

Property Manager / Assistant

Carter Property Management

Bronx, NY

11.2023 - Current

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Introduced prospective tenants to types of units available and performed tours of premises.

Remote Intake Coordinator

Life Stance Health

06.2020 - 11.2023

Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Office Asst./Doctors Asst/Medical Records

Dr. Gregory Harmon Ophthalmology

New York, NY

09.2016 - 06.2020

Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
Enhanced patient satisfaction by efficiently managing and organizing medical records in a timely manner.
Performed administrative duties, completing charting and documenting patient medical records.

Education

Associates Degree in Criminal Justice -

Bronx Community College

Skills

Property Management
Payment Collection
Customer service-focused
Exceptional oral and written communication skills

Administrative Support
Appointment Scheduling
Phone Etiquette
Typing Speed

Timeline