Megan Arevalo
Tracy,CA
Summary
Healthcare IT professional with experience in Epic support, workflow optimization, and implementation activities. Strong background in troubleshooting, stakeholder collaboration, system performance improvement, and supporting successful system adoption.
Overview
8
8
years of professional experience
Work History
Digital Academy Analyst- Acute
Sutter Health
Tracy, CA
10.2023 - Current
- Support Epic EHR implementations, go-lives, upgrades, and new functionality rollouts across multiple regions
- Partner with clinical, operational, and IT stakeholders to optimize workflows and deliver integrated digital solutions
- Perform application analysis, testing, and troubleshooting, resolving complex technical and workflow issues
- Manage support tickets, identify trends, and escalate risks/issues to minimize operational impact
- Develop training, onboarding, and documentation to improve user adoption and standardize workflows
- Contribute to digital/IS projects, supporting project deliverables, timelines, and workflow improvements
- Support downtime planning and recovery, ensuring continuity of operations
Medical Assistant
Sutter Health
Dublin, CA
06.2022 - 10.2023
- Provided direct patient care as a Medical Assistant, including rooming patients, taking vitals, collecting histories, and assisting providers with exams and procedures
- Managed clinical documentation and order entry in the Epic while ensuring accuracy and compliance
- Served as clinical Epic Super User, supporting workflow optimization, system adoption, and peer training
- Trained and supported staff on Epic workflows, documentation standards, and clinical best practices
- Troubleshot workflow and system issues, escalating complex problems to IT or leadership when needed
- Collaborated with providers and clinical staff to improve workflows and patient flow efficiency
Lead Labratory Technician
Epic Care
Dublin, CA
01.2018 - 06.2023
- Led daily laboratory operations in a high-volume oncology and hematology lab, ensuring accurate and timely test results
- Trained and mentored laboratory technicians on procedures, safety protocols, and quality standards
- Performed quality control (QC) testing and monitoring, ensuring compliance with regulatory and laboratory standards
- Developed and maintained Standard Operating Procedures (SOPs) to improve consistency and efficiency
- Operated, calibrated, and maintained hematology analyzers and lab equipment to ensure optimal performance
- Performed direct patient care including specimen collection and preparation for diagnostic testing
- Collaborated with clinical teams to support accurate diagnosis and continuity of patient care
- Ensured adherence to safety, compliance, and laboratory best practices in a regulated healthcare environment
Education
Bachelor of Science - Health Science
California State University Stanislaus
Turlock, CA12-2025
Associate of Science - Public Health
Las Positas College
Livermore, CA12-2021
Associate of Science - Applied Mathematics
Las Positas College
Livermore, CA12-2021
Associate of Science - Social And Behavioral Science
Las Positas College
Livermore, CA12-2021
Skills
- Epic (Ambulatory, Inpatient workflows, Super User support)
- ServiceNow (ticketing, workflow tracking)
- Microsoft SharePoint (document management, workflow support)
- Go-Live Support, Upgrades, System Testing & Validation
- Training Development, Onboarding & End-User Education
- SOP Development, Standardization & Operational Documentation
Timeline
Digital Academy Analyst- Acute
Sutter Health
10.2023 - Current
Medical Assistant
Sutter Health
06.2022 - 10.2023
Lead Labratory Technician
Epic Care
01.2018 - 06.2023
Bachelor of Science - Health Science
California State University Stanislaus
Associate of Science - Public Health
Las Positas College
Associate of Science - Applied Mathematics
Las Positas College
Associate of Science - Social And Behavioral Science
Las Positas College