Hi, I’m
Megan Arndell
Customer Service
Paris,IL
Summary
Dynamic Customer Service Specialist with proven expertise in technical troubleshooting and conflict resolution honed at Access Wireless Data Solutions. Excelled in enhancing customer satisfaction and supporting sales growth through effective problem-solving and empathetic communication. Skilled in Salesforce & CRM tools, alongside exceptional team collaboration, ensuring seamless service delivery and operational excellence.
Overview
7
years of professional experience
1
Certification
Work History
Access Wireless Data SolutionsParis , Il
Customer Service Representative
12.2022 - 01.2024
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed positive relationships with customers through friendly interactions.
Allstate CorpSpringfield, Illinois
Customer Service Representative
03.2017 - 10.2023
Job overview
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer complaints promptly and efficiently.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong customer relationships to encourage repeat business.
Education
Paris High SchoolParis Illinois
High School Diploma
05-2005
Skills
- Customer service and support
- Technical troubleshooting
- SalesForce & Crm Tools
- Issue Resolution & Problem Solving
- Communication (Verbal & Written)
- Time Management & MultiTasking
- Empathy & Active Listening
- Logistics & Delivery Operations
- Conflict Resolution
- Remote Support and Virtual Tools
- Team Collaboration & Cross Department Corridnation
- Flexibility with Non Traditional Hours
- Professiona; Experience
- Customer Support Specialst
Accomplishments
- Top Performer Award: Recognized for consistently exceeding KPIs, including customer satisfaction (CSAT) scores and average response times,
- Leadership Role: Elected Team Lead for a high-performing customer service team, helping to drive team engagement and consistently achieve service level targets.
- Innovation Award: Developed a process improvement initiative that reduced issue resolution time by 20%, leading to a 15% increase in customer satisfaction.
- Customer Feedback Champion: Received consistent recognition from customers for exceptional service, earning a 4.8/5 customer satisfaction rating over a six-month period
Certification
- Salesforce Certified Administrator – Issued: 09/2018
- Zendesk Support Certified – Issued: 09/2018
- IT Support Fundamentals Certificate (Coursera) – Issued: 10/2018
- Customer Service Excellence Training (XYZ Academy) – Issued: 10/2018
Affiliations
- Beekeeping Enthusiast: Developed strong patience, problem-solving, and attention to detail through managing beekeeping operations as a hobby.
- Ethical Fashion Advocate: Actively involved in promoting sustainable fashion through online platforms and community engagement, fostering strong communication skills and adaptability.
Timeline
Customer Service Representative
Access Wireless Data Solutions
12.2022 - 01.2024
Customer Service Representative
Allstate Corp
03.2017 - 10.2023
- Salesforce Certified Administrator – Issued: 09/2018
- Zendesk Support Certified – Issued: 09/2018
- IT Support Fundamentals Certificate (Coursera) – Issued: 10/2018
- Customer Service Excellence Training (XYZ Academy) – Issued: 10/2018
Paris High School
High School Diploma
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