Megan Arnold
Wynne,AR
Summary
Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multitasking and leading teams in a fast-paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efficient processes and procedures to improve operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Super 8
01.2022 - 06.2023
- Developed strong customer service and communication skills while managing a busy front desk
- Trained new staff members on front desk procedures and best practices
- Assisted guests with check-ins and check-outs, reservations, room changes
- Maintained an organized filing system for guest records and paperwork.
Paralegal Assistant
American Appellate Advocates
03.2020 - 10.2022
- Assisted in the drafting of pleadings, motions, briefs, memoranda, contracts and other legal documents
- Reviewed incoming mail, prioritized items requiring immediate attention, distributed accordingly
- Managed calendar system for tracking deadlines associated with litigation matters
- Performed legal research utilizing online databases and other resources
- Organized and maintained client files, both paper and electronic.
Customer Service Representative
Teletech
08.2015 - 05.2018
- Performed data entry tasks accurately and in a timely manner
- Displayed strong organizational skills while managing multiple projects simultaneously
- Adhered to company policies and procedures while providing superior service
- Updated and maintained database with accurate customer information and timely data entry
- Delivered personalized customer service relating to questions and promptly resolved basic problems
- Provided account information to customers and explained bill service policies and customer rights
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Operations Manager
Freds
02.2009 - 06.2012
- Navigated multiple computer systems and applications and utilized search tools to find information
- Managed the daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Developed and maintained relationships with customers and vendors for successful project completion
- Tracked company inventories and ordered new products to replenish equipment levels
- Maintained accurate inventory records while ensuring optimal stock levels at all times
- Established work schedules, ensuring job tasks were effectively assigned and completed properly.
Education
East Arkansas Community College
Forrest City, ARHigh School Diploma -
Wynne High School
Wynne, AR05.2001
Skills
- Problem Solving Skills
- Safety and Security
- Hotel Reservation Systems
- Customer Service Management
- Effective Customer Service
References
References available upon request
Timeline
Front Desk Supervisor
Super 8
01.2022 - 06.2023
Paralegal Assistant
American Appellate Advocates
03.2020 - 10.2022
Customer Service Representative
Teletech
08.2015 - 05.2018
Operations Manager
Freds
02.2009 - 06.2012
East Arkansas Community College
High School Diploma -
Wynne High School