Megan Arnold

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.• answering the telephone, maintaining multiple lines at once and directing them appropriately.

• communicating with multiple departments accurately and effectively in person/email/phone.

• Greet the elderly residents and any families or visitors warmly and make them feel welcome in our community.

• sort mail and inform residents of any packages.

• Coordinate schedules and set appointments for several departments.

• Place work orders for residents and staff to upkeep our community.

• Schedule residents and tours to be picked up and transported by our driver.

• Make copies/ print records/ sort files accurately and efficiently.

• Keep records organized and easy to find for multiple different avenues of information.

• Take record of resident ins and outs from hospitals for nursing staff

• Create Word/Excel documents as well as create signs as needed.

• Distribute files and paperwork appropriately to different supervisors/ departments.

• Make and receive phone calls regarding residents, staff, and community.

• Use computer system to verify resident check ins each morning.

• Help guests and staff check in using Accu shield

• Make appointments for assisted living resident families to visit the memory care residents.

• Help independent and assisted living residents in arranging and scheduling transportation.

• Directing and transferring calls to the appropriate office, for example administration, nursing office, hair salon, dining room, HR etc.

• answering questions about the community, activities and our events/parties.

• Receiving prescription deliveries and calling residents to inform them of their medication’s arrival.

• Locking down elevator in emergency situations for paramedics/ fire department

• Sending emails and keeping records of resident ins/outs of the community for example vacation, or hospital visit.

• Keeping accurate records of any emergency calls made by residents or staff, any deliveries, and any doors I’ve opened and why etc.

• provide upstanding customer service to all residents to ensure they have what they need

• Put in work orders accurately into our system for building maintenance and resident apartments.

• Assisting Activities department in set up for events, obtaining RSVPs for funtions, as well as facilitating events/directing entertainment to the correct area of property.

• Manage incoming requests from potential customers, handling their concerns and questions as well as presenting them with the best solution to their needs.

• Generate new business and convert them into regular accounts.

• Educate customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.

• Contact new and existing customers to discuss current service recommendations for the car they own/ bought from Lokey as well as set up new accounts for customers I bring in.

• Respond to inbound phone calls to develop customer trust and generate customer visits. also follow up with customers to ensure satisfaction and produce referrals for services we don’t offer.

• Perform all other Customer Care duties as assigned.

• Preform outbound calls for follow-ups and oil change reminders based of mileage and amount of time from last visit.

• Have multiple phone lines open at one time with customers as well as different departments.

• Inform customers about dealerships and features each has included with purchase of services

• Managing calls from all four dealerships (Nissan,Kia,Volkswagen,Subaru)

• Became knowledgeable of multiple car brands and types as well as services cars require

• Scheduled customers with different departments based on needs of that specific customer.

• Open and close store daily putting phones on display and ensuring systems are open and machines are working for customers.

• Participated in regular training sessions on new products, services, and industry trends.

• Selling cable, internet, home phone, and mobile phone, daily to customers

• Providing customer service and assistance in making payments daily

• Using excel daily for paperwork and reports for store operations.

• Doing closing paperwork daily for store and for payment batches

• Dealing with cash handling and getting cash ready for deposits every night.

• Imputing correct codes into system for existing orders/ for imputing new orders on accounts

•Verifying identity of customers for security of accounts

•Emailing and corresponding with various departments for work purposes.

•Achieving monthly sales goals and working with team to better understand customer needs.

• Telephone meetings each morning with the stores in our region to collaborate and improve sales techniques.

• Provided detailed product information to customers, including features, prices, and availability.

• Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
• Assisted customers with product installation, troubleshooting, and usage questions.
• Investigated customer complaints regarding product quality or service rendered.
• Maintained up-to-date knowledge of company products, services, policies, and procedures.
• Researched customer inquiries using available resources such as FAQs and online forums.
• Created detailed reports on customer feedback for management review.
• Recorded all customer interactions into the database system accurately and completely.
• Ensured customer satisfaction through effective communication skills and problem resolution techniques.
• Coordinated with third-party vendors when necessary for resolving escalated customer issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Attended a three month long training course through Alorica and Verizon and received a certificate in customer service.