Megan Ashbaugh
Auburn,AL
Summary
Dependable Office Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Assistant II
East Alabama Medical Center- Unity Wellness Center
05.2023 - Current
- Creating check request for funds to be used to help support client's needs.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Monitored and tracked budgets and expenses.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Keeping track of all money being spent and providing reports each month during monthly staff meetings.
- Checking daily for status of client's eligibility for Medicaid.
- Working daily with medical staff to provide funding for clients.
- Participated and hosted Outreach Events for community
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Acted as liaison between departments to facilitate flow of information leading to improved interdepartmental collaboration.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Post-Closing Coordinator II
Mr. Cooper/Title365
06.2020 - 10.2022
- Working at high-performance level, both in office and remotely.
- Specifically assigned to email box, to address customer needs.
- Ensured daily reports are finished.
- Quality Controlling finished work from colleagues
- Ensuring Closing Documents are Prepared and executed correctly at time of closing.
- Working closely with Recording, Closing and Funding team.
- Performed thorough reviews of loan documents to ensure accuracy in data entry, reducing discrepancies and potential issues during funding stages.
- Enhanced efficiency of loan closing processes by ensuring accurate documentation and timely communication with stakeholders.
- Created and maintained comprehensive tracking system for post-closing tasks, enabling efficient management of resources and workload distribution among team members.
- Provided backup support for other areas within mortgage department when necessary, demonstrating adaptability and strong commitment to team success.
- Participated in regular meetings with other departments to discuss updates, challenges, best practices, and strategies for improving overall service delivery within post-closing division.
- Ensured swift resolution of any post-closing concerns by promptly investigating issues and providing clear communication to all relevant parties.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Managed disbursements, cut and processed checks and mailed correspondence.
Private Duty Aide
Concordia Lutheran Ministries
07.2015 - 01.2017
- Demonstrating excellent personal care, exercise programs and related services in home for senior citizens, sick, and disabled.
- Working directly with all team members to provide best quality care for those individuals.
- Retaining and reporting accurate information regarding patient's mental or physical condition
- Maintaining confidentiality of patient information according to HIPAA.
- Monitored progress and documented patient health status changes to keep care team updated.
- Facilitated patient mobility by assisting them with transfers, ambulation, and exercises as prescribed by therapists.
- Reduced hospital readmissions rates due to close monitoring of health conditions and prompt intervention when necessary.
- Maintained clean and healthy environment for patients through thorough housekeeping, laundry, and meal preparation services.
- Documented detailed patient progress notes for medical staff review while maintaining strict confidentiality in accordance with HIPAA regulations.
- Demonstrated adaptability by adjusting care plans as needed based on changes in client circumstances or preferences.
- Collaborated effectively with family members to provide comprehensive care plans tailored to individual patient needs.
- Educated family members on proper home care techniques to ensure continuity of high-quality services between professional visits.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
Customer Service Manager, Delivery Driver Manager, and Routing Manager
Oil Service, Inc
03.2008 - 10.2014
- Provided exceptional service to all customers, acting as primary point of contact between customers, salespeople, customer service agents, delivery drivers, and production.
- Manage all customer product emergencies including arranging delivery, communicating to sales associates, assisting purchasing department, and contacting customer.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented safety protocols to minimize accidents and injuries among delivery drivers.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH05.2025
Diploma - Travel Industry
Pittsburgh Technical Institue
Oakdale, PA04.2001
High School Diploma -
Montour High School
Mckees Rocks, PA06.1997
Skills
- Microsoft Suite 365
- Human Resources Skills
- Administrative skills
- Office Management
- Mentoring
- Data Entry
- Medical scheduling
- Handling State Grants
- Volunteering at Outreach events
- Remote Work
- Payroll Processing
- AR/AP
- Documentation review
- Procurement
- Post Closing
Certification
Driver's License
Timeline
Office Assistant II
East Alabama Medical Center- Unity Wellness Center
05.2023 - Current
Post-Closing Coordinator II
Mr. Cooper/Title365
06.2020 - 10.2022
Private Duty Aide
Concordia Lutheran Ministries
07.2015 - 01.2017
Customer Service Manager, Delivery Driver Manager, and Routing Manager
Oil Service, Inc
03.2008 - 10.2014
Bachelor of Science - Health Administration
Southern New Hampshire University
Diploma - Travel Industry
Pittsburgh Technical Institue
High School Diploma -
Montour High School
Driver's License
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