Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Ashinhurst

Gillette,WY

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Telecommunications Operator

City Of Gillette
06.2021 - Current
  • Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Maximized caller safety by providing clear instructions for emergency situations.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
  • Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
  • Read system maps and caller information, and documented details in system.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed established protocols for professional handling of emergency situations.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Assisted callers in emergency situations with appropriate information and support.

911 Dispatcher

Big Horn County Sheriffs Office
06.2019 - 02.2021
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Store Manager

Family Dollar
06.2016 - 06.2019
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Transportation Supervisor

Two Rivers Detention Center
06.2013 - 06.2016
  • Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
  • Reduced overall transportation costs with effective budget management and resource allocation.
  • Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
  • Streamlined operations, implemented new technologies for tracking and communication purposes.
  • Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
  • Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
  • Improved overall security by implementing thorough screening processes and utilizing advanced technology.
  • Enhanced team performance by providing comprehensive training and conducting regular evaluations.
  • Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
  • Reduced security breaches by conducting thorough investigations and implementing effective corrective measures.
  • Developed strong relationships with law enforcement agencies, enhancing collaboration efforts during emergency situations.
  • Contributed to a safe travel environment by maintaining up-to-date knowledge of current threats and industry best practices.
  • Promoted a culture of continuous improvement through regular reviews of policies, procedures, and equipment usage.
  • Led a team of security officers successfully through numerous audits and inspections, ensuring compliance with regulatory requirements.
  • Addressed potential security risks promptly, minimizing disruptions to passengers'' travel plans.
  • Optimized scheduling processes for optimal staffing levels during peak times while reducing overtime costs.

Education

No Degree - Criminal Justice

Southern New Hampshire University
Cambridge, NH
03.2025

Skills

  • Effective Communication
  • Adaptability
  • Training and Development
  • Conflict Resolution
  • Critical Thinking
  • Team Collaboration

Certification

Wyoming POST Certified


Timeline

Telecommunications Operator

City Of Gillette
06.2021 - Current

911 Dispatcher

Big Horn County Sheriffs Office
06.2019 - 02.2021

Store Manager

Family Dollar
06.2016 - 06.2019

Transportation Supervisor

Two Rivers Detention Center
06.2013 - 06.2016

No Degree - Criminal Justice

Southern New Hampshire University

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Megan Ashinhurst