Megan Ashinhurst
Gillett
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies and demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Communications Technician
Gillette Police Dept
06.2021 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
911 Emergency Dispatcher
Big Horn County Sheriff's Department
04.2018 - 02.2021
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Store Manager
Family Dollar
06.2016 - 04.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Transportation Sergeant
Two Rivers Detention Center
06.2013 - 06.2016
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Regularly conducted security and sanitation checks.
- Assisted in intake and release of inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Set up transports between multiple agencies across the Western United States.
- Commanded a team of Officers.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Map reading skills
- Information intake
- Computer-aided dispatching
- Police department procedures
- Call management
- Problem-solving
- Multitasking and prioritization
- Active listening
- Works Well Under Pressure
- Teamwork and collaboration
Timeline
Communications Technician
Gillette Police Dept
06.2021 - Current
911 Emergency Dispatcher
Big Horn County Sheriff's Department
04.2018 - 02.2021
Store Manager
Family Dollar
06.2016 - 04.2018
Transportation Sergeant
Two Rivers Detention Center
06.2013 - 06.2016
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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