Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
17
Megan-Ashley Elizabeth Heiserman McIntyre

Megan-Ashley Elizabeth Heiserman McIntyre

Elm Grove

Summary

My name is Megan-Ashley and I'm from Shreveport Louisiana my father is a dentist at the foot of the Jimmy Davis bridge in Bossier City. It's a funny story but I began working in his office at 17 years old, I worked through high school until my senior year at Evangel Christian academy and worked full-time through my senior year training in his office to be an assistant or office management or financial coordinator or lab technician. I transferred to Chicago Illinois area at the age of 19 with my then husband on a football scholarship. I worked for an orthodontist office, and then transferred to a general dentist office where I was able to go to the University of Chicago School of dentistry and get my expanded duties dental assistant license. It's for assistance, prophylaxis, x-ray technician, lab technician, stock and ordering, lab routing, patient care, insurance collecting, , front desk and financial coordinating. I remained in Illinois for several years before transferring back to the Shreveport area. I worked at a prosthodontist office and several general dentist offices and on and off again at my father's practice. Ultimately I fell in love with pediatrics and ended up in a Shreveport office doing pediatric services specializing in children with special needs like autism and Asperger's and anesthesia. I'm also licensed to administer gas and administer sealants. I have grown up around the dentist office and helped in every aspect including several of my dad's friends offices organizing and transferring computer data to updated software. I temporarily moved to the Dallas Texas area and worked for two general dentist offices while I was there for a brief time. Since moving back, I have worked in non-profit, and focusing on family. I'm a very energetic charismatic genuine person who cares about patient interaction patient understanding and patient education and have a patient attitude towards their fears or concerns financially or physically. I enjoy knowing what to provide my dentist prior to him telling me. I like to be familiar with my surroundings and familiar with the staff around me. I do however know my place and my pay grade and do not expect to be treated differently because of my father's position. My Hope is that you will take the time to call me at 318-286-3632 and set up a personal interview for the near future. I have 22 to 23 years experience and I am 43 years old married with one child of my own and two step sons. I'm looking for a long-term investment on both parties. Please consider me for any availability in your office.

Professional dental assistant with strong background in chairside support and patient care. Known for reliability, adaptability, and effective team collaboration. Skilled in dental procedures, sterilization techniques, and patient communication. Consistently focused on delivering high standards and achieving optimal results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Registered Dental Assistant, Chairside

Dallas Bi-Lingual Clinics
01.2018 - 01.2020
  • Provided exceptional customer service, addressing patients'' needs, concerns, and inquiries in a friendly and professional manner.
  • Advanced professional development through ongoing attendance at continuing education courses on new dental techniques and technologies.
  • Maintained high standards of infection control by implementing rigorous sterilization protocols for all instruments and surfaces.
  • Promoted teamwork among staff members by actively participating in staff meetings and contributing ideas for improving workplace productivity.
  • Ensured prompt response to emergency situations by remaining knowledgeable about appropriate protocol and assisting dentists accordingly.
  • Increased patient education by providing oral hygiene instructions and demonstrating proper brushing techniques.
  • Smoothly managed front desk responsibilities when needed including answering phones, scheduling appointments, collecting payments from patients.
  • Enhanced patient comfort by providing empathetic chairside assistance and maintaining a calm environment.
  • Supported successful dental treatments by preparing accurate impressions and fabricating custom trays for various procedures.
  • Assisted dentists with complex procedures, ensuring optimal outcomes and minimized patient discomfort.
  • Coordinated with dental laboratories to ensure timely delivery of prosthodontic devices and other materials required for patient care.
  • Managed patient records, ensuring complete accuracy and confidentiality in accordance with HIPAA regulations.
  • Provided superior chairside support during examinations, x-rays, extractions, fillings, root canals, and other procedures as needed.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Exposed, developed and mounted dental x-rays.
  • Verified patient insurance eligibility and benefits.

Go Red for Women American Heart Association

American Heart Association
10.2008 - 02.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Expanded Duties Dental Assistant

Pediatric/Oral&Maxillofacial Dentist
01.2014 - 01.2017
  • Provided exceptional chairside assistance for various restorative procedures, affording dentists the ability to work more efficiently.
  • Increased patient satisfaction by delivering gentle, empathetic, and thorough dental care.
  • Streamlined dental records management by accurately updating patient files following each appointment, ensuring all relevant information was easily accessible for future reference.
  • Collaborated with office staff to streamline billing processes, resulting in improved revenue collection rates.
  • Facilitated seamless communication between patients and dentists by acting as an effective liaison during appointments.
  • Educated patients on proper oral hygiene techniques, contributing to better overall dental health outcomes.
  • Assisted with emergency cases promptly, ensuring prompt attention to urgent dental concerns while minimizing disruption to existing appointments.
  • Developed strong relationships with patients of all ages through consistent provision of high-quality care tailored to individual requirements.
  • Adapted to a variety of dental software systems, enabling seamless integration into new practices as necessary.
  • Prepared examination rooms with appropriate instruments, materials, and equipment before each appointment to optimize workflow efficiency within the practice.
  • Supported dentists in developing customized treatment plans that addressed each patient''s unique needs and concerns.
  • Applied fluoride varnish and sealants.
  • Assisted in coronal polishing.
  • Took [Number] x-rays per week.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Exposed, developed and mounted dental x-rays.

Patient Financial Coordinator

General/Cosmetic & Family Dentistry
01.2003 - 01.2017
  • Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
  • Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
  • Developed relationships with community organizations, establishing referral networks for financial assistance programs available to patients.
  • Assessed patients'' eligibility for financial assistance programs by conducting thorough reviews of their income and expenses, making appropriate recommendations based on individual circumstances.
  • Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
  • Worked closely with clinical departments on case-by-case basis when coordinating charity care applications, ensuring timely submission and approval.
  • Participated in cross-functional team meetings to discuss strategies for improving overall revenue cycle performance.
  • Collaborated with clinical teams to optimize patient care coordination and financial management.
  • Provided compassionate support to families facing financial hardships due to medical expenses, helping them identify resources for assistance.
  • Analyzed monthly reports to identify patterns in denials and areas for improvement in billing processes.
  • Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
  • Expedited claims processing by accurately submitting electronic claims within established timeframes consistently.
  • Coordinated with third-party payers to negotiate contracts, resulting in better reimbursement rates for services provided.
  • Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
  • Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
  • Increased efficiency in the billing department through regular audits, identifying errors, and providing training to staff members as needed.
  • Supported management in budgeting decisions by providing data analysis on patient collections trends and payer mix projections.
  • Continuously improved professional knowledge through participation in industry conferences, workshops, and webinars related to healthcare finance.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Taught patients and families to use at-home medical equipment.

Laboratory Technician

Prosthodontics/Orthodontics/Pediactrics
01.2001 - 01.2017
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Trained new associates in laboratory procedures and standards.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Collected and performed analytical testing on in-process product.
  • Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
  • Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.
  • Streamlined sample processing for faster turnaround times and improved customer satisfaction.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Troubleshot and resolved equipment and process issues.
  • Coordinated and managed laboratory projects and experiments.
  • Monitored and documented safety standards to verify compliance.
  • Trained and supervised junior technicians in laboratory protocols.
  • Developed new protocols and improved existing laboratory processes.
  • Kept abreast of current industry, scientific and regulatory developments and issues.

Chairside Dental Assistant

General/Cosmetic & Family Dentistry
01.1997 - 01.2017
  • Maintained accurate patient records, facilitating effective coordination among dental team members for comprehensive care provision.
  • Assisted dentists in complex procedures, ensuring successful outcomes and minimizing complications.
  • Contributed to the practice''s reputation for exceptional patient care by consistently receiving positive feedback and referrals from satisfied patients.
  • Supported patient education through clear communication of treatment plans and post-operative instructions.
  • Streamlined daily operations by organizing equipment setups prior to appointments, enabling smooth transitions between patients.
  • Reduced administrative workload for dentists by handling routine correspondence between the practice and other healthcare providers or institutions.
  • Provided practical support during emergency situations, assisting dentists with decisive actions that led to favorable outcomes.

Prosthodontic Dental Assistant

Specialized Prosthodontic Clinic
01.2007 - 01.2009
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Monitored patient comfort and safety during dental procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Endodontic Dental Assistant

Specialized Endodntic Clinic
01.2005 - 01.2007
  • Contributed to a safe environment by adhering to strict sterilization protocols for instruments and equipment.
  • Performed preliminary assessments of patients'' oral health status prior to their consultation with the dentist, expediting treatment planning processes.
  • Improved patient satisfaction with gentle chairside manner and empathetic approach to care.
  • Facilitated effective communication between patients and insurance providers, resolving billing issues and ensuring timely payments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health and minimizing future complications.
  • Streamlined dental imaging processes, producing high-quality radiographs for accurate diagnoses and timely treatments.
  • Utilized specialized endodontic equipment such as apex locators and rotary systems proficiently during procedures, contributing to successful outcomes.
  • Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
  • Developed strong relationships with referring dentists, increasing referral rates and expanding the practice''s patient base.
  • Collaborated with other dental professionals to develop comprehensive treatment plans for patients requiring multiple procedures.
  • Coordinated with dental laboratories for timely delivery of custom restorations, minimizing inconvenience to patients.
  • Assisted with root canal treatments for better patient outcomes and faster recovery times.
  • Remained up-to-date on advancements in endodontics through continuing education courses, enhancing treatment options available to patients.
  • Scheduled and confirmed patient appointments.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Practice Manager/Patient Care Coordinator

Cosmetic Dentistry, Endodontics, Orthodontics
05.2001 - 01.2004
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided supervision and management to team of support personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Created and implemented organizational policies and procedures.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Consulted with healthcare professionals on business decisions.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
  • Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Implemented new electronic health record system to improve record accuracy and accessibility.
  • Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
  • Conducted thorough market analysis to identify trends and opportunities for practice growth.
  • Improved patient flow through office by redesigning check-in and check-out processes.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Collaborated with store manager to maintain daily operations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
  • Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.

Various Roles

Non-profit
01.2003 - 01.2004
  • Temporarily moved to the Dallas Texas area and worked for two general dentist offices while I was there for a brief time. Since moving back, I have worked in non-profit, and focusing on family.

Dental Assistant

Prosthodontist Office
01.2001 - 01.2002
  • Worked at a prosthodontist office and several general dentist offices and on and off again at my father's practice.

Expanded Duties Dental Assistant

University of Chicago School of Dentistry
01.1999 - 01.2000
  • Transferred to a general dentist office where I was able to go to the University of Chicago School of dentistry and get my expanded duties dental assistant license.

Assistant or Office Management or Financial Coordinator or Lab Technician

Evangel Christian Academy
01.1997 - 01.1998
  • Worked through high school until my senior year training in his office to be an assistant or office management or financial coordinator or lab technician.

Education

High School Diploma -

Evangel Christian Academy
Shreveport, LA
05-2001

Expanded Duties Assistant(Sealant/ Coronal Polish) - Dental Assistant/ Prophylaxis

Illinois State Dental Society UCI Dentistry
Chicago, IL
03-2002

Skills

  • Team collaboration
  • Time management capabilities
  • Dental software proficiency
  • Oral hygiene education
  • Oral surgery preparation
  • Patient care excellence
  • Dental procedure assistance
  • Endodontic procedure support
  • Preventive dentistry
  • Continuing education commitment
  • Pediatric dentistry
  • Restorative dentistry support
  • Appointment scheduling efficiency
  • Sealant application
  • Periodontal treatment assistance
  • Dental charting accuracy
  • Sterilization techniques mastery
  • Prosthodontic care assistance
  • Orthodontic assisting experience
  • Digital X-ray experience
  • Dental terminology
  • Treatment room setup
  • HIPAA compliance
  • Dental radiography
  • Patient scheduling
  • Electronic charting
  • Patient care coordination
  • Office management
  • Restorative dentistry
  • Appointment scheduling
  • Patient services
  • Restorative procedures
  • Insurance billing
  • Complex Problem-solving
  • Oral surgery
  • Inventory management
  • Dental staff assistance
  • Patient relations
  • Patient counseling
  • Knowledgeable in Dentrix and implemented several others
  • OSHA regulations
  • Equipment sterilization
  • Dental office administration
  • Local anesthetic proficiency
  • Strong manual dexterity
  • Instrument selection
  • Chairside assistance
  • Dental procedure preparation
  • Dentrix proficiency
  • Disinfecting rooms and equipment
  • Dental hygiene
  • Surgical setup
  • Four-handed procedures
  • Periodontics
  • Stress management techniques
  • Strong writing and verbal skills
  • Chair-side support
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking

Accomplishments

  • Mentored over 25 dental assistants.

Affiliations

  • Karl G. Heiserman D.D.S. Bossier City, Louisiana

Certification

  • Certified Dental Assistant
  • RDA - Registered Dental Assistant
  • Expanded Duties License - Sealants, Scaling, Cronal Polishing
  • Specified Training - Right Handed & Left Handed Assistance

Languages

English
Full Professional

Timeline

Registered Dental Assistant, Chairside

Dallas Bi-Lingual Clinics
01.2018 - 01.2020

Expanded Duties Dental Assistant

Pediatric/Oral&Maxillofacial Dentist
01.2014 - 01.2017

Go Red for Women American Heart Association

American Heart Association
10.2008 - 02.2017

Prosthodontic Dental Assistant

Specialized Prosthodontic Clinic
01.2007 - 01.2009

Endodontic Dental Assistant

Specialized Endodntic Clinic
01.2005 - 01.2007

Patient Financial Coordinator

General/Cosmetic & Family Dentistry
01.2003 - 01.2017

Various Roles

Non-profit
01.2003 - 01.2004

Practice Manager/Patient Care Coordinator

Cosmetic Dentistry, Endodontics, Orthodontics
05.2001 - 01.2004

Laboratory Technician

Prosthodontics/Orthodontics/Pediactrics
01.2001 - 01.2017

Dental Assistant

Prosthodontist Office
01.2001 - 01.2002

Expanded Duties Dental Assistant

University of Chicago School of Dentistry
01.1999 - 01.2000

Chairside Dental Assistant

General/Cosmetic & Family Dentistry
01.1997 - 01.2017

Assistant or Office Management or Financial Coordinator or Lab Technician

Evangel Christian Academy
01.1997 - 01.1998

High School Diploma -

Evangel Christian Academy

Expanded Duties Assistant(Sealant/ Coronal Polish) - Dental Assistant/ Prophylaxis

Illinois State Dental Society UCI Dentistry

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