Megan Bahleda
Madison,OH
Summary
It is my endeavor to secure a position that will allow me to utilize my solid work experience as a success-oriented team leader. I aim to showcase my organizational, analytical, and communicative skill set to support a company's strategic vision. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Supervisor
Midwest Vision Partners
07.2018 - Current
- Execute core roles to ensure Customer Care Center service level metrics are achieved
- Champion learning, development, and training of call center staff
- Increased employee retention by creating a positive work environment focused on open communication, personal growth opportunities, and recognition of achievements.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Fostered strong relationships with stakeholders across various departments, ensuring alignment of goals and seamless collaboration on cross-functional projects.
- Streamlined internal communications with the implementation of new tools, improving response times and collaboration between team members.
- Reduced call wait times by optimizing agent schedules and monitoring the workforce management system.
- Conducted regular performance evaluations for team members, offering constructive feedback for continuous improvement in their roles.
- Participate in the improvement of inter-departmental communications.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict-resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
Lead – Paraprofessional
Lake County Educational Service Center
01.2014 - 01.2018
- Managed clients with behavioral and emotional needs
- Provide assistance to certified teachers and behavior therapists as needed
- Oversight of behavioral interventions
- Develop and initiate appropriate recreational activities
- Oversight of data analytics for behavioral therapists.
Team Leader – Customer Service Sales Associate
Bath and Body Works
01.2012 - 01.2014
- Oversight of floor sets, window changes, visual displays, and signage placement
- Ensured team was executing company selling model
- Oversight of backroom logistics replenishment
- Supported a highly satisfied customer relationship through active engagement
- Performed opening and closing procedures for the store.
Associate – Paraprofessional
Willoughby-Eastlake School District
01.1998 - 01.2012
- Offered assistance to students with emotional/behavioral deficits
- Collected behavioral data
- Organization of documents and files
- Collaboration with colleagues and supervisors
- Increased peer to peer relationships
- Provided individualized instruction to students.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Expectation setting
- Teamwork and Collaboration
- Excellent Communication
- Decision-Making
- Active Listening
- Professionalism
- Reliability
References
Available Upon Request
Timeline
Supervisor
Midwest Vision Partners
07.2018 - Current
Lead – Paraprofessional
Lake County Educational Service Center
01.2014 - 01.2018
Team Leader – Customer Service Sales Associate
Bath and Body Works
01.2012 - 01.2014
Associate – Paraprofessional
Willoughby-Eastlake School District
01.1998 - 01.2012