Megan Vandeloecht
Lewes,DE
Summary
Seeking an office administration or reception position in a fast-paced, mentally stimulating and driven environment wherein I am able to apply the numerous skills and knowledge attained through eight years of experience in similar roles.
Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
16
16
years of professional experience
Work History
Business Affairs Assistant
Elizabethtown Community and Technical College
01.2022 - 05.2023
- Served as Office Receptionist and Head Cashier.
- Answered telephone, directed calls, greeted customers entering office and directed persons to correct destination.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests.
- Served student requests in person, on the phone, the Business Office email, and BlackBoard tickets.
- Receipted tuition payments received in the office.
- Responsible for the student refund process, including running weekly queries, posting refunds to student accounts, coordinating with the Financial Aid Office, and contacting students regarding undeliverable statuses
- Reconciled daily cash receipts and prepared bank deposits
- Assisted students with selecting a Bank Mobile refund preference, trouble shooting, and setting up payment plans.
- Assisted students with Nelnet payment plan set up and questions.
- Audited travel vouchers and expense reimbursements.
- Administered the ECTC Business A fairs webpage.
- Inputted contracts in the KCTCS contract module.
- Operated the ECTC Signal Vine text message system.
- Received and distributed mail.
- Received lost and found items and maintained inventory.
- Assisted the Dean of Business with clerical needs, including maintaining department calendar, ordering supplies, vending machine refunds, assisting with marketing materials, and coordinating Business Office staff trainings/events.
- Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Receptionist Administrator
Indtai, Inc
10.2020 - 01.2021
- Greeted all clients, entered them into a customer management system (customer management tool), determined the reason for the client's visit or contact, and referred them to the appropriate personnel.
- Operated office equipment, including photocopier, scanner, facsimile, multi-line phone/voicemail systems, and basic computer programs.
- Conducted administrative aspects of group in and out-processing of soldiers.
- Supported informational briefings on ACES programs and services, to include but not limited to assembly and distribution of briefing packets and program orientation.
- Supported special events as guided by ESO (i.e. College fairs, graduation, etc.). Reviewed, corrected, or recommended corrections to prepared documents for grammar, formatting, and validity.
- Catalogued and assisted in administration of equipment/supplies and completion of hand receipts, sub-hand receipts, and Property Inventory Reports.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Branch Office Administrator
Edward Jones
09.2007 - 02.2012
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Maintained office supplies and equipment to support team productivity.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Developed marketing materials for the branch, attracting new clients and boosting sales revenue.
Education
Bachelor of Arts - History
Wright State University
Dayton, OH12.2015
Skills
- Informational Briefings
- Document Review
- Travel arrangements
- Mail sorting and distribution
- Office Operations
- Social Media Account Administration
- Business Correspondence
- Contact Database Management
- Exceptional Writing Skills
- Billing and Payment Processing
- Transaction Balance Sheets
- Microsoft Office Proficiency
- Cash handling
- Financial reconciliation
Timeline
Business Affairs Assistant
Elizabethtown Community and Technical College
01.2022 - 05.2023
Receptionist Administrator
Indtai, Inc
10.2020 - 01.2021
Branch Office Administrator
Edward Jones
09.2007 - 02.2012
Bachelor of Arts - History
Wright State University
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