Megan Baker
Lincoln,CA
Summary
Driven entrepreneur with a track record of enhancing online shopping experiences and boosting customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Online Business Owner
Self-employed
04.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Researched target market to discover customer needs and analyze competitor trends.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Established and maintained e-commerce website to promote and sell products.
- Monitored trends in online retail to identify new opportunities for growth.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Researched and developed new products to meet customer demands.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Tested website features and functionality for optimal performance.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Lead Sandwich Maker
SUBWAY®Restaurants
06.2007 - 05.2009
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
Associate of Arts - General Education
University of Phoenix
Online2012
High School Diploma -
Lancaster High School
Lancaster, CA06.2005
Skills
- Web Analytics
- Online Advertising
- Product sourcing
- Quality Assurance
- Customer Service
- Attention to Detail
- Entrepreneurial personality
- Social Media Marketing
- Website Management
Websites
Timeline
Online Business Owner
Self-employed
04.2021 - Current
Lead Sandwich Maker
SUBWAY®Restaurants
06.2007 - 05.2009
Associate of Arts - General Education
University of Phoenix
High School Diploma -
Lancaster High School
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