Megan Baker
Bountiful,Ut
Summary
Experienced restaurant professional with a strong background in fast paced serving, bartending, and front of house and back of house management. Known for providing friendly, efficient service even during the busiest shifts, while keeping guests happy and operations running smoothly. Skilled at training and leading teams, improving day to day flow, and increasing sales through smart upselling. Recognized for staying calm under pressure, supporting coworkers, and always going the extra mile to ensure great service.
Overview
14
14
years of professional experience
Work History
Administrative Assitant
Z Collection
02.2023 - Current
- Oversaw inventory operations to ensure optimal stock levels.
- Prepared accurate billing documents.
- Managed bookkeeping responsibilities.
- Keeping up with social media pages
- Managed daily operations and production.
Assistant Manager/Server
Rib city
12.2018 - 12.2022
- Supervised daily restaurant operations, ensuring smooth service during peak hours and maintaining high guest satisfaction.
- Trained, coached, and scheduled front-of-house staff (servers, hosts, bartenders), improving efficiency and reducing turnover.
- Managed inventory, placed supply orders, and monitored food and labor costs to meet budget goals.
- Resolved customer complaints professionally and quickly, enhancing the overall dining experience and promoting repeat business.
- Ensured compliance with health and safety regulations, resulting in successful inspections and a clean, organized environment.
- Assisted in payroll, tip distribution, and daily cash reconciliation, maintaining 100% accuracy.
- Supported the General Manager in hiring and onboarding new employees.
- Led team meetings to communicate daily goals, service standards, and promotional strategies.
Server/bartender
Lani Kai Island Resort
11.2015 - 05.2019
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Took food and drink orders accurately, entered them into POS systems, and ensured timely delivery.
- Mixed and served cocktails, wine, and beer according to standard recipes and customer preferences.
- Managed cash, credit card transactions, and balanced registers with 100% accuracy at end of shift.
- Maintained cleanliness and organization of the bar, dining area, and workstations per health and safety standards.
- Resolved customer complaints promptly and professionally, ensuring repeat business and guest satisfaction.
- Trained and mentored new staff on service procedures, drink recipes, and safety protocols.
- Upsold menu items and specials, contributing to an average increase in check totals by 15%.
- Coordinated with kitchen and bar staff to ensure smooth operations during peak hours.
Event Host/Server
Bamboozles Skating and Event Center
01.2012 - 01.2016
- Hosted and facilitated private birthday parties, group events, and celebrations for children and families in a fun, energetic, and organized environment.
- Greeted guests upon arrival, ensured smooth party flow, and coordinated activities, games, food service, and gift time.
- Delivered excellent customer service to parents and guests, addressing special requests and resolving issues quickly and professionally.
- Set up and broke down party rooms, including decorations, tables, chairs, and food areas, maintaining cleanliness and safety at all times.
- Collaborated with kitchen and service staff to ensure timely delivery of food and beverages.
- Managed schedules to host multiple back-to-back parties, often under time constraints and with high energy demands.
- Promoted membership programs and future bookings, helping drive repeat business and guest retention.
- Followed safety protocols for child supervision and cleanliness standards in a high-traffic facility.
Education
Associates Degree - business management
Florida SouthWestern State College
Fort Myers, FL12.2014
High School -
Mariner
Cape Coral, FL2011
Skills
- High-Level Customer Service
- Verbal & Written Communication
- Conflict Resolution & Problem Solving
- Client and Guest Relations
- Multitasking in Fast-Paced Environments
- Upselling & Guest Satisfaction Strategies
- Team Leadership & Staff Supervision
- Training & Onboarding New Employees
- Shift Management & Scheduling
- Inventory Control & Ordering
- Opening/Closing Procedures
- Efficient multitasking in fast-paced dining and bar settings
Expertise in high-volume order handling and time management
Proficient in balancing speed, accuracy, and service quality during peak hours
Strong knowledge of food and beverage menus to enhance upselling in busy shifts
POS system proficiency for rapid order entry and checkout in high-traffic environments
Activities
- Competitive softball travel ball for 11 years
- Competitive dance for 7 years
Timeline
Administrative Assitant
Z Collection
02.2023 - Current
Assistant Manager/Server
Rib city
12.2018 - 12.2022
Server/bartender
Lani Kai Island Resort
11.2015 - 05.2019
Event Host/Server
Bamboozles Skating and Event Center
01.2012 - 01.2016
Associates Degree - business management
Florida SouthWestern State College
High School -
Mariner
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