Megan Bales
Saint Charles,MO
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Ambulance Dispatcher
Gateway Ambulance
10.2010 - 07.2016
- Improved response times by efficiently prioritizing and dispatching emergency calls to appropriate units.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
- Contributed to the reduction of operational costs by optimizing routes for emergency vehicles.
- Maintained a high level of professionalism while handling stressful situations, ensuring efficient operations in critical moments.
- Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
- Provided exceptional customer service to callers in distress, offering reassurance while obtaining necessary information for emergency response teams.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Updated internal databases with relevant patient information, assisting medical professionals with providing targeted care upon arrival at the scene.
- Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
- Participated in ongoing professional development courses to stay current on industry best practices and advancements in technology.
- Handled complex medical emergencies calmly and efficiently, often coordinating multiple responding units simultaneously.
- Resolved conflicts among available resources quickly under pressure, ensuring optimal allocation based on situational needs.
- Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
- Developed strong rapport with field personnel, fostering a positive working environment and promoting team collaboration.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Emergency Medical Technician
Gateway Ambulance
07.2003 - 07.2016
- Enhanced patient care by providing immediate medical attention and stabilizing life-threatening conditions during emergencies.
- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Collaborated with emergency response teams to ensure seamless coordination and rapid transport of patients to appropriate medical facilities.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Administered prescribed medications and treatments under the supervision of paramedics, effectively managing various medical conditions.
- Performed CPR on unresponsive patients, increasing survival rates in critical situations.
- Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
- Participated in ongoing training sessions and workshops, staying up-to-date on best practices in emergency medical care.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
- Utilized standard precautions when dealing with potentially infectious materials or hazardous substances, promoting a safe working environment for all personnel involved in emergency situations.
- Provided emotional support to distressed patients during high-stress situations, fostering trust between the EMT team and those receiving care.
Education
No Degree - Associates
St. Louis Community College-Flo Valley
Florissant, MOMedical Assisting - Medical Assisting
Everest College
Earth City, MO08.2018
Skills
- Stress Management
- Prioritization
- Emergency Medical Dispatching
- Time Management
- Organizational Skills
- Team Coordination
- Resource Allocation
- Critical Decision Making
- Geographical Knowledge
- Decision Making
- Attention to Detail
- Effective Communication
- Computer Proficiency
- Multitasking Abilities
- Public Safety Awareness
- Telephone Etiquette
- Medical Terminology
- Customer Service
- Call Management
- Police and Fire Procedures
- Emergency Assessment
- Computer-Aided Dispatching
- Information Gathering and Relay
- Basic Life Support Understanding
- Map Reading Skills
- Works Well Under Pressure
- Emergency Medical Instruction
- 911 System Information Databases
- Call Routing
- Basic Life Support BLS
- CPR and First Aid
- Good Judgment
- NCIC Database
- Cross-Departmental Teamwork
- Radio Frequencies Monitoring
- Unit Dispatch
- Emergency Medical Dispatch
- Emergency Medical Dispatch (EMD)
- Dependable and Responsible
- Emergency Medical Technician
Accomplishments
- Excellence in EMD through effectively giving CPR instructions, resulting in successful resuscitation of a patient
- Merit in Police Award for quickly dispatching a robbery call, calling assisting agencies, keeping officer safety in mind, tracking all Officer's status, as well as continue with normal, daily operations in the center
- Proclamation for Public Service Employee by the city of Richmond Heights
Certification
BLS certification ID# 55E6C579 09/22/2024
EMT-B License B-47866 09/30/2027
Timeline
Ambulance Dispatcher
Gateway Ambulance
10.2010 - 07.2016
Emergency Medical Technician
Gateway Ambulance
07.2003 - 07.2016
No Degree - Associates
St. Louis Community College-Flo Valley
Medical Assisting - Medical Assisting
Everest College
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