Megan Barnes
Angier,NC
Summary
Driven by a proven track record of enhancing customer satisfaction and streamlining operations, I leveraged my exceptional customer service and project coordination skills at ITC Millwork to significantly increase sales revenue. My approach combines meticulous attention to detail with a cheerful and energetic demeanor, ensuring both operational efficiency and elevated client experiences.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
ITC Millwork
07.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Dispatch Coordinator
ITC Millwork
08.2020 - 07.2021
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Scheduled and organized delivery routes.
Move Coordinator
Storr Office Environments
08.2019 - 08.2020
- Implemented safety protocols that reduced workplace accidents among moving crew members.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
- Enhanced team productivity by creating detailed move plans and distributing tasks among crew members.
- Improved accuracy in inventory management through meticulous documentation of items during packing and unpacking phases.
- Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
- Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
- Developed customized solutions for unique or challenging moves, ensuring client satisfaction while adhering to budget constraints.
- Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
Scheduling Coordinator
First Choice Cabinetry
02.2019 - 08.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant Operations Manager
CTI Property Services
12.2014 - 02.2019
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Communicated with customers to assess satisfaction with products and services received.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Developed systems and procedures to improve operational quality and team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Community Service Administrator
Talis Management Group
10.2012 - 09.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Performed community inspections to follow up with customers by mail, email, and phone regarding irregularities or violations.
- Oversaw and directed contracted work and maintenance provided by vendors in response to customer requests.
Customer Service Representative
ETix
06.2008 - 03.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Riverside High School
Durham, NC06.2008
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Email and Phone Etiquette
- Organized and Efficient
- Data Entry
- Project Coordination
Timeline
Inside Sales Representative
ITC Millwork
07.2021 - Current
Dispatch Coordinator
ITC Millwork
08.2020 - 07.2021
Move Coordinator
Storr Office Environments
08.2019 - 08.2020
Scheduling Coordinator
First Choice Cabinetry
02.2019 - 08.2019
Assistant Operations Manager
CTI Property Services
12.2014 - 02.2019
Community Service Administrator
Talis Management Group
10.2012 - 09.2014
Customer Service Representative
ETix
06.2008 - 03.2012
High School Diploma -
Riverside High School
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