Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Barnes

Danville,VA

Summary

Dynamic professional with a proven track record in customer relations and problem resolution, honed as an Office Manager at Brosville Animal Clinic. Excelled in team leadership and time management, significantly enhancing team productivity. Skilled in active listening and adept at staff training, consistently fostering positive client relationships and operational efficiency.

Overview

11
11
years of professional experience

Work History

Cleaning Business

Self Employed
08.2022 - Current
  • Provided exceptional customer service
  • Track income and expenses
  • Build relationships with clients
  • Provide all cleaning products and supplies
  • Making schedules
  • Answer phone calls and text messages promptly
  • Daily duties and additional duties upon request; Dusting, vacuum, mop, clean bathrooms thoroughly, clean kitchen thoroughly, including all appliances, wipe down all surfaces, clean blinds, baseboards, windows, ceiling fans, empty trash, change bedding also clean cabinets.


Front Lead/Receptionist

Premier Aesthetics
07.2021 - 07.2022
  • Trained new receptionists on company policies, computer systems and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients and sales representatives
  • Made appointments
  • Checked clients in and out
  • Handled payments and billing
  • Ordering inventory
  • Payroll through Quickbooks
  • Made meeting appointments with all representative's
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in planning company events by securing venues, arranging catering services

Office Manager/Receptionist

Brosville Animal Clinic/Animal Medical Center
03.2014 - 07.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled money
  • Checking patients in and out
  • Filling prescriptions
  • Filing charts
  • Ordering prescription dog food
  • Handled Euthanasia appointments
  • Scheduling
  • Employee charges
  • End of day and month paperwork
  • Handled difficult clients when needed


Education

High School Diploma -

Tunstall High School
Dry Fork
06-2005

Skills

  • Active listening
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Payment processing
  • Team leadership
  • Time management
  • Staff training

Timeline

Cleaning Business

Self Employed
08.2022 - Current

Front Lead/Receptionist

Premier Aesthetics
07.2021 - 07.2022

Office Manager/Receptionist

Brosville Animal Clinic/Animal Medical Center
03.2014 - 07.2021

High School Diploma -

Tunstall High School
Megan Barnes