Megan Barrett
Kansas City,KS
Summary
Seasoned Program Manager adept at leading complex initiatives to achieve strategic objectives. Skilled in managing large-scale programs, cross-functional teams, and fostering innovation. Strong problem-solving abilities in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Program Manager
Minted.com
04.2022 - Current
- Streamlined operations by implementing efficient project management processes and strategies.
- Enhanced team productivity by optimizing workflows and introducing time-saving tools.
- Reduced operating costs through process improvements and resource allocation adjustments.
- Developed comprehensive operational plans to drive business growth and achieve strategic objectives.
- Led cross-functional teams, fostering collaboration and driving results in line with company goals.
- Increased overall efficiency by identifying bottlenecks and implementing targeted solutions.
- Established performance metrics for ongoing assessment of operational effectiveness and continuous improvement opportunities.
- Managed complex projects from conception to completion, ensuring timely delivery within scope and budget constraints.
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
Operations Supervisor & Strategic Program Manager
Seattle Children's Hospital - TeleHealth Programs
09.2014 - 09.2022
- Creator of Standardized Operational Procedures to ensure alignment, quality, and consistency across teams.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Served as lead developer for isolated team, leveraging Agile project management principles to deliver error-free technology components.
- Audited incoming data points, collating information into useable planning packages for project management personnel.
- Established strong relationships with stakeholders, leading to successful collaboration on program development projects.
Project Manager & Salesforce Product Owner
Seattle Children's Hospital
09.2017 - 09.2018
- Planned roadmap for strategic initiatives
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Streamlined the product development process for faster adoption and and improved functionality and workforce efficiency.
- Organized process for product and design requests, ran sprint planning with dev team, and provided oversight of testing, deployment, training and demonstrations
Program Coordinator III
Seattle Children's Hospital
09.2014 - 09.2016
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Coordinated budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Customer Representative > Lead Case Manager
E-Financial
10.2008 - 09.2014
- promotions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
Education
BA in Psychology -
Western Washington University
01.2008
Skills
- Operations Management
- Process Improvement
- Stakeholder Management
- Team Development
- Customer Experience Leadership
- Intermediate G-Suite skills
- Executive-Level Project Management
- Decision-Making
Timeline
Operations Program Manager
Minted.com
04.2022 - Current
Project Manager & Salesforce Product Owner
Seattle Children's Hospital
09.2017 - 09.2018
Program Coordinator III
Seattle Children's Hospital
09.2014 - 09.2016
Operations Supervisor & Strategic Program Manager
Seattle Children's Hospital - TeleHealth Programs
09.2014 - 09.2022
Customer Representative > Lead Case Manager
E-Financial
10.2008 - 09.2014
BA in Psychology -
Western Washington University