Megan Bashaw
Lyons
Summary
Proven expertise in team management and customer engagement. Successfully trained staff in upselling techniques, enhancing sales performance. Recognized for reducing inventory shrinkage through effective operational oversight and staff development. I have excellent time management skills to multi-task while working within deadlines and time constraints. Offering years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of business. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
02.2020 - Current
- Trained newly hired sales team in upselling techniques.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Cake Decorator
Walmart
01.2015 - 02.2020
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Designed specialty cakes for weddings, birthdays, and graduations.
Salad Bar Lead
Dillons
05.2010 - 01.2015
- Prepare, stock, and maintain the salad bar with fresh ingredients throughout the day
- Ensure proper food rotation and storage to minimize waste and maintain freshness
- Monitor inventory and coordinate with kitchen or supply teams for ordering
- Lead and train team members on food safety, sanitation, and preparation standards
- Maintain cleanliness and organization of the prep and display areas
- Provide excellent customer service and respond to guest inquiries or feedback
- Conduct daily quality checks and ensure compliance with health and safety guidelines
Education
GED -
Cowley College
Ark CIty05-2010
Skills
- Team management
- Industry trends
- Scheduling expertise
- Budget oversight
- Goals and performance
- Verbal and written communication
- Staff development
- Team leadership
- Customer engagement
- Coaching and mentoring
- Customer service
- Decision-making
Languages
English
Timeline
Specialty Department Supervisor
Home Depot
02.2020 - Current
Cake Decorator
Walmart
01.2015 - 02.2020
Salad Bar Lead
Dillons
05.2010 - 01.2015
GED -
Cowley College
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