Megan Basinger
Fort Worth,TX
Summary
Hardworking front desk assistant with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Also eager to learn and advance in the workforce.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
TDDC
Fort Worth, TX
08.2023 - Current
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Assist with check-in and check-out process by verifying identification and collecting payment information.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Provided support to other departments within the organization as needed.
- Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
- Processed payments from customers, including cash, checks, debit, and credit cards.
- Trained new employees on proper use of software applications related to front desk operations.
- Ensured that all front desk areas were kept clean and organized at all times.
- Facilitated successful front desk operations for high-volume Dr. office.
- Maintained cleanliness of front lobby area.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Lead Front Desk Coordinator
Gastrointestinal Specialist
Shreveport, LA
01.2022 - 05.2023
- Answered telephone calls, greeted visitors and provided information and directions.
- Called Patients to confirm appointments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Collaborated with internal team to prioritize and complete guest check-in for procedures.
- Complete opening balance of register to maintain financial accuracy.
- Supervised daily operations of other front desk personal.
- Verify insurance.
Regional Assistant
Jani King of Shreveport
Shreveport, LA
07.2020 - 03.2021
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Administered support to all internal office and franchise owners.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Cold calling to set sales appointments.
Education
High School Diploma -
Doyline High School
Doyline, LA05.2007
Skills
- Research and Data Analysis
- Delivery Coordination
- Prioritization and Time Management
- Positive Attitude and Energetic
- Microsoft Office
- Multi-Line Phone Systems
- Reliable and Punctual
- Scheduling and Calendar Management
- Microsoft Office Suite
- Data Entry and Database Software
- Courteous and Professional
- Keenness of Insight
- Appointment Confirmation
- Cash Transactions
- Hospitality Services
- Front Office Management
- Team Collaboration
- Oral and Writing Communication
- Listening Skills
- Office Supplies Ordering
- Greeting and Seating Clients
- Appointment Scheduling
- Administrative Support
- Verbal and Written Communication
- Attention to Detail
- Call Answering and Routing
- Customer Complaint Resolution
- Computer Proficiency
- Multitasking and Prioritization
- Customer Service-Oriented
Timeline
Front Desk Coordinator
TDDC
08.2023 - Current
Lead Front Desk Coordinator
Gastrointestinal Specialist
01.2022 - 05.2023
Regional Assistant
Jani King of Shreveport
07.2020 - 03.2021
High School Diploma -
Doyline High School
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