Hi, I’m
Megan Beach
Pekin,IL
Summary
Dynamic, service-oriented professional with a proven track record in managing appointment-based schedules and maintaining meticulous records. Expertise in cultivating loyal clientele through exceptional service delivery and strategic loyalty promotions, consistently achieving high levels of client satisfaction. Recognized for strong organizational skills and effective communication, frequently receiving commendations for quality and efficiency. Highly motivated to embrace new challenges, demonstrating a strong work ethic, adaptability, and the ability to thrive both independently and collaboratively while swiftly mastering new skills.
Overview
22
years of professional experience
Work History
Help at Home
Elderly Caregiver
03.2025 - Current
Job overview
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered companionship and kindness to elderly patients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
- Maintained clean, safe, and well-organized patient environment.
Kroger
E-Commerce Personal Shopper
04.2024 - 03.2025
Job overview
- Greeted customers and answered inquiries about products, services, and store policies.
- Developed an understanding of customer preferences by asking probing questions to gain insights into their needs.
- Created personalized shopping experiences for customers based on their individual tastes and budgets.
- Provided product recommendations to customers.
- Processed online orders quickly and accurately.
- Attended weekly team meetings to discuss new products, strategies, and customer feedback.
- Maintained client relationships through follow-up emails or phone calls after purchases were made.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Collaborated with store personnel and brand representatives to secure the best deals for clients.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Shari Tripp
Estate Manager
01.2004 - 04.2023
Job overview
- Developed and implemented policies and procedures for the efficient management of estate assets.
- Monitored financial performance to ensure compliance with budgetary requirements.
- Coordinated maintenance, repair, and improvements of estate properties.
- Managed daily operations of estate grounds, buildings, personnel, and equipment.
- Coordinated special events including weddings and corporate retreats on-site.
- Assisted in the selection of vendors for services such as landscaping or security.
- Supervised staff members including housekeepers, gardeners, security guards.
- Ensured that all necessary permits were obtained prior to beginning any construction projects.
- Tracked inventory levels of supplies used throughout the estate and placed orders when needed.
- Provided guidance to junior staff members regarding day-to-day tasks related to running an efficient estate.
- Created reports summarizing operational activities on a weekly and monthly basis for review by senior leadership team.
- Hired and managed contractors for seasonal and monthly work.
- Utilized smart home systems to modernize estate management.
- Trained and managed onsite personnel to provide high-quality service staffing.
- Supervised onsite activities and delivered day-to-day instruction to estate staff.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Southern Illinois University CarbondaleCarbondale, IL
Some College (No Degree) from Education Administration
Skills
- Client Relationship Building
- Negotiation Tactics
- Decision-Making
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Online Order Processing
- Verifying Order Accuracy
- Planning and Organization
- Documentation And Reporting
- Sales proficiency
- Attention to Detail
- Purchase Recommendations
- Customer Service
- Physical Stamina
- Sales expertise
- Payment Processing
- Delivery Management
- Customer Relations
- Strong interpersonal skills
- Mobile ordering understanding
- Delivery procedures
- Merchandise Selection
- Order coordination
- Product Knowledge
- Product expertise
Timeline
Elderly Caregiver
Help at Home
03.2025 - Current
E-Commerce Personal Shopper
Kroger
04.2024 - 03.2025
Estate Manager
Shari Tripp
01.2004 - 04.2023
Southern Illinois University Carbondale
Some College (No Degree) from Education Administration