Megan Bell
Pratt,KS
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express
07.2023 - Current
- Organized materials, cleaned facilities and set up equipment to prepare for events
- Created positive and rewarding client experiences through warm and friendly customer interactions
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
- Assist in budgeting, financial planning, and cost control to ensure profitability
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Owner/Manager
BellaBean's Boutique
02.2020 - Current
- Overseeing daily operations to ensure the business runs smoothly, which includes inventory management, supply and demand, and quality control
- Developing and implementing a business plan that outlines the company's mission, vision, goals, and strategies for achieving success
- Conducting market research to identify customer needs, market trends, and potential areas for business growth or diversification
- Managing financial aspects of the business, including budgeting, accounting, tax planning, and securing funding or investments as needed
- Building and maintaining relationships with customers, suppliers, and other business partners to foster trust and collaboration
- Implementing and maintaining technology solutions, such as point-of-sale systems, customer relationship management software, or e-commerce platforms
- Negotiating contracts and agreements with vendors, service providers, and other third parties to secure favorable terms and conditions
Interim General Manager
Holiday Inn Express
04.2022 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Holiday Inn Express
02.2021 - 04.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Front Office Manager
Holiday Inn Express
09.2020 - 02.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Helping Hand
Welch Farm
03.2019 - 10.2020
- Broke down groupings, picked up trash and cleaned facilities after events
- Completed work according to established standards and with high accuracy and efficiency
- Organized materials, cleaned facilities and set up equipment to prepare for events
- Created positive and rewarding client experiences through warm and friendly customer interactions
Dietary Aide
South Wind Home
07.2020 - 09.2020
- Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve residents
- Replenished stations throughout kitchen and dining hall, including cupboards, serving areas and salad bars to meet residents expectations
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink
- Developed great team spirit with other personnel by pitching in and helping with task completion
- Built residents loyalty by providing sparkling clean dishes and helping with requests
- Assisted with cooking and frying during meal times
Front Office Supervisor
Holiday Inn Express
06.2020 - 08.2020
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Guest Service Agent
Holiday Inn Express
04.2020 - 06.2020
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Dishwasher
JT Cafe
10.2017 - 01.2020
- Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink
- Developed great team spirit with other personnel by pitching in and helping with task completion
- Built customer loyalty by providing sparkling clean dishes and helping with requests
- Assisted cooks with cooking and frying upon dishwashing completion and during peak meal times
Phone Operator
Tele-Communication Inc.
03.2015 - 12.2016
- Connected incoming calls quickly using multi-line telephone system to keep hold times under 10 seconds
- Utilized paging technology within the organization to get in touch with key people
- Documented messages left by callers and delivered vital information to intended employees
- Called clients to leave voicemail reminders of appointment date and time
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
- Dispatched urgent and non-urgent messages to staff members via text, email and voice mail
Equipment Tester
Protective Equipment Testing Laboratory
10.2013 - 08.2014
- Performed routine checks on electrical gloves and identified any possible problems
- Verified materials against documentation and signed paperwork
- Directed materials routing by preparing accurate shipping orders and bills of lading
- Prepared shipments for postage through careful packing, sealing and labeling of materials
Bakery Clerk
Dillons Food Stores
08.2012 - 09.2013
- Listened to guests to understand needs and help each person select optimal products and services
- Arranged baked goods in attractive displays inside bakery cases to increase sales
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed
Education
No Degree - Business Administration And Management
Western Technology Center
Sayre, OK05-2008
High School Diploma -
Pratt High School
Pratt, KS05-2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Customer relationship management (CRM)
- Sales techniques
- Financial reporting
- Business operations
Timeline
Assistant General Manager
Holiday Inn Express
07.2023 - Current
Interim General Manager
Holiday Inn Express
04.2022 - 07.2023
Assistant General Manager
Holiday Inn Express
02.2021 - 04.2022
Front Office Manager
Holiday Inn Express
09.2020 - 02.2021
Dietary Aide
South Wind Home
07.2020 - 09.2020
Front Office Supervisor
Holiday Inn Express
06.2020 - 08.2020
Guest Service Agent
Holiday Inn Express
04.2020 - 06.2020
Owner/Manager
BellaBean's Boutique
02.2020 - Current
Helping Hand
Welch Farm
03.2019 - 10.2020
Dishwasher
JT Cafe
10.2017 - 01.2020
Phone Operator
Tele-Communication Inc.
03.2015 - 12.2016
Equipment Tester
Protective Equipment Testing Laboratory
10.2013 - 08.2014
Bakery Clerk
Dillons Food Stores
08.2012 - 09.2013
No Degree - Business Administration And Management
Western Technology Center
High School Diploma -
Pratt High School
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