Megan Berg
Centreville
Summary
Motivated and service-oriented communicator with experience in customer engagement, relationship building, and fast-paced client support. Strengthened by digital marketing training and a proven ability to connect with people, resolve concerns, and deliver a positive experience. Seeking opportunities in sales, real estate, and client-facing roles where I can combine strong interpersonal skills with a proactive, customer-centered approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Assistant
James Madison University Recreation
Harrisonburg
08.2024 - Current
- Deliver high-quality customer service by welcoming members, answering questions, and supporting a positive guest experience
- Communicate policies clearly to ensure members feel informed and confident
- Resolve concerns professionally, demonstrating strong client relations, problem-solving, and trust-building
- Maintain a clean, organized, and safe environment through routine checks and preventative maintenance
- Assist individuals one-on-one to help them navigate equipment and facility resources
Camp Counselor
Metro Movement
Fairfax
06.2023 - 08.2025
- Supervised large groups and created a structured, supportive environment built on communication and trust
- Built strong relationships with children and families through patience, reliability, and consistent communication
- Collaborated with parents, staff, and management to coordinate activities and schedules
- Demonstrated leadership, teamwork, and adaptability in fast-paced, unpredictable situations
Gymnastics Instructor
Chantilly Academy Gymnastics
Chantilly
08.2020 - 05.2022
- Provided individualized instruction emphasizing clear communication, confidence building, and client rapport
- Evaluated student progress and tailored coaching methods to support their goals
- Built trusting relationships with athletes and parents through supportive
- Partnered with staff to coordinate lesson plans and maintain a safe, organized environment
Education
Bachelor of Science - Communication Studies
James Madison University
Harrisonburg, VA05.2026
Skills
- Canva
- CRM & Client Management Tools
- Microsoft 365
- Google Workspace
- Social Media Content Creation
- Market Research
- Customer service
Certification
- Digital Marketing Professional Certificate (Content Marketing Institute)
- Social Media Marketing Professional Certificate (Hootsuite)
- Strategic Content Marketing (LinkedIn Learning)
- Market Research Foundations (LinkedIn Learning)
- Qualitative Market Research (LinkedIn Learning)
- First Aid/CPR
Extracurricular Activities
Alpha Phi, Theta Iota Chapter Harrisonburg, VA 09/2023 - Current
- Participate in service and philanthropy initiatives, including Women’s Heart Health fundraising
- Balance academic and work responsibilities while collaborating with chapter members to plan campus events
Chantilly Academy Gymnastics Chantilly, VA 08/2008 - 06/2022
- Demonstrated discipline, commitment, and strong performance under pressure
- Recognized for sportsmanship, leadership, and dedication
Timeline
Fitness Assistant
James Madison University Recreation
08.2024 - Current
Camp Counselor
Metro Movement
06.2023 - 08.2025
Gymnastics Instructor
Chantilly Academy Gymnastics
08.2020 - 05.2022
Bachelor of Science - Communication Studies
James Madison University