Megan Bergdoll
Hull,MA
Summary
Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Stone L’Oven
01.2014 - Current
- Led and directed team members on effective methods, operations, and procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
General Merchandise Assistant Manager
Stop & Shop
08.2014 - 04.2016
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customers Service Representative
Edible Arrangements
06.2013 - 01.2014
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
Dispatcher
AAA Northeast
04.2012 - 06.2013
- Provided customers with information on products and services.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
Education
Associate Of Business Administration - Business And Managerial Economics
Massasoit Community College
Brockton, MA07.2015
Skills
- Staff Development Talent
- Hiring and Training
- Full Service Restaurant Background
- Business Operations Expertise
Timeline
General Merchandise Assistant Manager
Stop & Shop
08.2014 - 04.2016
Restaurant Manager
Stone L’Oven
01.2014 - Current
Customers Service Representative
Edible Arrangements
06.2013 - 01.2014
Dispatcher
AAA Northeast
04.2012 - 06.2013
Associate Of Business Administration - Business And Managerial Economics
Massasoit Community College
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