Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Bianchi

Canandaigua

Summary

Dynamic customer service professional with a proven track record at Waste Harmonics, excelling in conflict resolution and service upselling. Adept at fostering strong client relationships and driving revenue growth through strategic initiatives. Recognized for exceptional data entry accuracy and effective team collaboration, ensuring high levels of customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Waste Harmonics
Victor
08.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Assistant Store Manager

Speedway Gas Station
Canandaigua
08.2019 - 08.2024
  • Coordinated with vendors to secure product availability at competitive prices.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Provided training to new employees on company policies and procedures.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Education

GED -

Finger Lakes Community College
Canandaigua, NY
08-2024

Skills

  • Customer service
  • Conflict resolution
  • Data entry accuracy
  • Inventory management
  • Sales strategy
  • Team collaboration
  • Time management
  • Employee training
  • Service upselling
  • Multi-task management
  • Research
  • Money handling
  • Adaptive team player

Timeline

Customer Service Representative

Waste Harmonics
08.2024 - Current

Assistant Store Manager

Speedway Gas Station
08.2019 - 08.2024

GED -

Finger Lakes Community College

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