MEGAN BISSELL
Linden
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
General Manager
Tavern Hospitality Group
07.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and inventories.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed purchasing for Beverage Program, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Created, implemented, and refined training program for FOH staff.
- Drove off premise catering by creating marketing pamphlets and creating awareness of brand.
Food & Beverage Director
The Skyline Club Southfield
08.2022 - 08.2023
- Maintain EBITDA over 11%.
- Monitor and keep inventory COGs below 16%.
- Track inventory on a regular basis.
- Staff FOH schedules.
- Create budgets and forecasts weekly.
- Modify and perfect POS systems and buttons.
- Create programming to promote sales.
- Conduct employee evaluations to boost positive productivity.
General Manager
Wild Ginger/The Triple Door
06.2021 - 08.2022
- Recruited, interviewed, onboarded, and trained staff for all open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created multi venue schedules and monitored payroll to remain within budget.
- Maintained Profit & Loss each quarter.
- Oversaw beverage program for company (ie, buying, inventory, ordering, menu, training, and budgeting)
- Trained and rebuilt new staff programs and manuals to open two venues post Covid.
- Created guidelines for training in food and beverage FOH Operations
- Built budgets for each quarter and maintain throughout the year.
- Guided management and supervisory staff to promote smooth operations.
General Manager
Art Marble 21
01.2017 - 06.2021
- Maintain Profit & Loss throughout each quarter.
- Scheduling for multiple departments to maintain within budgets.
- Create budgets and projections for multi-departments within the venue.
- Book/run/close private event parties (750+/year)
- Processing payroll, accounts payable, and inventory reports on a weekly basis
- Create staff incentives to keep staff engaged and trained on new products.
- Purchase and maintain consumables and controllables for one of Seattle’s largest venues.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Led employee evaluations with constructive feedback to boost performance.
- Process bank reconciliation every quarter.
Education
Associate of Arts - Business Management
University of Washington
Seattle, WA06.2005
Skills
- Microsoft Word, Excel, PowerPoint
- Micros, Aloha, EMS, Unifocus, Tripleseat, Caterpro, Toast, RASI, Spoton
- Court of Master Sommelier – level 1
- Beverage Specialist Certificate
- Award T- Tequila CRT Certification
- Cicerone – level 2
- Policy/Program Development
- Sales Team Development
- Recruitment and Hiring
- Revenue Forecasting
- SERVSAFE Manager certified
Timeline
General Manager
Tavern Hospitality Group
07.2023 - Current
Food & Beverage Director
The Skyline Club Southfield
08.2022 - 08.2023
General Manager
Wild Ginger/The Triple Door
06.2021 - 08.2022
General Manager
Art Marble 21
01.2017 - 06.2021
Associate of Arts - Business Management
University of Washington
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