Megan Blackman
Delray Beach,FL
Summary
Experienced Retail Manager that can hold many hats. Thrives in any area in a company. Will jump in to the right opportunity and want to grow with a Company. Good organizational, problem-solving and project management abilities. Sales Driven attitude with the customer experience top of mind.
Overview
16
16
years of professional experience
Work History
Store Manager
Outside The Box Palm Beach
Delray Beach, Florida
04.2023 - Current
- Developed strategies to maximize sales and profitability.
- Focus on leadership and continuing development of all employees.
- Create schedules that fall in line with sales and payroll hours.
- Drive sales not only through me but engaging my team to have customers as our number one focus.
- Merchandise the entire store with different color stories.
Assistant Store Manager
Total Wine & More
Aventura, Florida
01.2023 - 05.2024
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
In Home Design Specialist
The Container Store
Boca Raton, FL
03.2020 - 12.2023
- Expert in custom space design with a vast knowledge of all storage and organization solutions and products sold at The Container Store.
- Manages the customer relationship development for The Container Store’s in-home, virtual and in-store customers.
- Manages projects from inquiry through installation to provide a seamless customer experience and achieve sales and other goals.
Operations Manager
The Container Store
Hallandale, FL
06.2020 - 03.2021
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Recruiting and Training Market Manager
The Container Store
Boca Raton, FL
09.2018 - 06.2020
- Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
- Facilitated onboard training for new hires in all stores in the FL market from Part-time to Management.
- Set department standards for customer service, employee relations and overall profitability.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Supervised and trained hundreds of employees on successful selling techniques.
Full Time Designer/ Full Time Visual
The Container Store
Boca Raton, FL
08.2016 - 09.2018
- Created designs using computer programs to complete designers for customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Assistant Manager
Six:02
Aventura, FL
11.2013 - 10.2016
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Lead Brand Representative
Justice Tween Brands
Palm Beach Gardens, FL
10.2009 - 11.2014
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Built trusting relationships with customers by making personal connections.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
Boca Raton, FL12.2014
Skills
- Drive Sales and Exceed sales goals
- Engaging employees by creating an environment that they feel motivated in
- Great at leading the customer experience and building lasting relationships
- Effectively convey ideas and thoughts in clear concise information
Timeline
Store Manager
Outside The Box Palm Beach
04.2023 - Current
Assistant Store Manager
Total Wine & More
01.2023 - 05.2024
Operations Manager
The Container Store
06.2020 - 03.2021
In Home Design Specialist
The Container Store
03.2020 - 12.2023
Recruiting and Training Market Manager
The Container Store
09.2018 - 06.2020
Full Time Designer/ Full Time Visual
The Container Store
08.2016 - 09.2018
Assistant Manager
Six:02
11.2013 - 10.2016
Lead Brand Representative
Justice Tween Brands
10.2009 - 11.2014
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University