Megan Blackwell
Richland,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Schlotzsky's
Flowood, MS
10.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities, mentoring team members, evaluating employees' strengths and assigning tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Managed inventory control, cash control and completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier
Schlotzsky's
Flowood, MS
02.2019 - 09.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Management Trainee
Enterprise Holdings
Jackson, MS
06.2016 - 09.2019
- Successfully increased overall organization and productivity of branch and fleet through creating functional templates in excel, word documents, placing holds on vehicles, and encouraging successful communication between team and management to help daily and ongoing operations.
- Trained new hires and successfully increased sales and customer satisfaction by various means including forecasting needs each day.
- Decreased bad debt by contacting customers and businesses behind on payments and reduced conversions by alerting management of any potential high-risk rentals.
- Explained services and products to customers in friendly and engaging way.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Kennel Assistant
Canton Road Animal Hospital
Jackson, MS
04.2015 - 06.2016
- Created functional schedule in order to best utilize time and increase efficiency in completing all tasks each day.
- Assisted veterinarian during examinations.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered care for animals and reported signs of illness, disease, and injury to veterinarians.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Performed grooming activities for boarded and hospitalized animals.
- Completed animal intakes to board animals, labeling all home items and toys properly.
Cashier/Stocker/Inventory Associate
Walmart
Flowood, MS
08.2014 - 04.2015
- Organized back room while taking inventory and picked necessary inventory to be distributed, ensuring products reached correct locations.
- Handled transactions at register and oversaw self check out area while assisting customers and answering any questions.
- Helped customers complete purchases, locate items, and recommended options for potential purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
Intern
Kudvumisa Foundation
08.2014 - 12.2014
- Contacted various government departments and organizations, as well as other companies, on behalf of Kudvumisa Foundation in order to better understand processes and laws
- Sorted and organized all information and contacts into easy to navigate files, reports, and spreadsheets personally created in Excel.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Reviewed related literature and conducted research to support efforts in expanding products to be imported and exported between U.S. and eSwatini.
Server/Hostess
Applebees
Starkville, MS
09.2012 - 05.2014
- Displayed enthusiasm and promoted excellent service, successfully increasing business through cultivated warm relationships with regular and new customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Birthday Captain
Jackson Zoo
Jackson, MS
04.2011 - 07.2012
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Coordinated refreshments and food for indoor and outdoor parties.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing and other services.
- Acquired certification to handle various animals and reptiles.
Cashier
Chickfila
Ridgeland, MS
03.2006 - 11.2010
- Completed Restaurant Quality Assessments weekly to ensure quality and uniformity of food complied with company and health standards.
- Mentored new team members on POS system operation, customer service strategies and store goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting for management.
Education
BBA - International Business
Mississippi State University
Starkville, MS05.2016
Bachelor of Arts - Foreign Languages: Spanish
Mississippi State University
Starkville, MS05.2016
Associate of Arts - International Business
Hinds Community College
Pearl, MS05.2012
High School Diploma -
Richland High School
Richland, MS05.2010
Skills
- Forecasting and Research
- Inventory Control
- Administrative experience
- Technical Skills: Advanced Proficiency with Word and PowerPoint; Moderate Proficiency with Publisher and Excel
- Typing average is 585 words per minute
- Relationship building and management with team and customer relations
- Team leadership and coaching
- Training and mentoring
Certification
Servsafe
Additional Information
- Willing to travel. Willing to relocate dependant upon details. Authorized to work in the US for any employer
Timeline
Store Manager
Schlotzsky's
10.2019 - Current
Cashier
Schlotzsky's
02.2019 - 09.2019
Management Trainee
Enterprise Holdings
06.2016 - 09.2019
Kennel Assistant
Canton Road Animal Hospital
04.2015 - 06.2016
Cashier/Stocker/Inventory Associate
Walmart
08.2014 - 04.2015
Intern
Kudvumisa Foundation
08.2014 - 12.2014
Server/Hostess
Applebees
09.2012 - 05.2014
Birthday Captain
Jackson Zoo
04.2011 - 07.2012
Cashier
Chickfila
03.2006 - 11.2010
BBA - International Business
Mississippi State University
Bachelor of Arts - Foreign Languages: Spanish
Mississippi State University
Associate of Arts - International Business
Hinds Community College
High School Diploma -
Richland High School
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