Megan Blessing
Boiling Springs,PA
Summary
Service-oriented individual with 10 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of customer service and task management with established processes and procedures. I am Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Rural Mail Carrier
USPS
Mechanicsburg, PA
10.2017 - Current
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Maintained accurate records of daily deliveries.
- Inspected postal vehicles for defects prior to operation.
- Collected payments for COD items, postage due, and other fees as required.
- Reported any safety or security incidents encountered during the course of duty.
- Assisted customers with inquiries regarding postal services and regulations.
- Operated vehicle in accordance with applicable laws and regulations.
- Provided excellent customer service while interacting with customers on route.
- Ensured proper handling of fragile packages requiring special care.
- Identified hazardous materials that may pose risk to public safety.
- Responded promptly to emergency situations when called upon.
- Adhered to all USPS policies and procedures related to delivering mail.
- Communicated effectively with supervisors regarding route progress or changes.
- Obtained signatures for registered, certified and insured mail.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Olive Garden
Mechanicsburg, PA
01.2015 - 10.2017
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Supervisor/ Cashier
CVS Pharmacy
Mechanicsburg
10.2013 - 01.2015
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
Some College -
Harrisburg Area Community College
08.2016
High School Diploma -
Mechanicsburg Area Senior High School
Skills
- Confidential Data Management
- Safety Protocol
- Training And Mentoring
- Troubleshooting Abilities
- Problem-Solving Skills
- Client Relationship Management
- Document Management
- Data Collection
- Data Review
References
References are available upon request.
Timeline
Rural Mail Carrier
USPS
10.2017 - Current
Server
Olive Garden
01.2015 - 10.2017
Supervisor/ Cashier
CVS Pharmacy
10.2013 - 01.2015
Some College -
Harrisburg Area Community College
High School Diploma -
Mechanicsburg Area Senior High School