Megan Bliss
Antioch,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Dedicated to creating personalized customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
05.2018 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Was awarded Partner of the Quarter in October 2022
Shift Supervisor
Starbucks
09.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Supervised ongoing daily production phases.
Childcare Provider
Fred Meyer
11.2016 - 04.2018
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior.
- Monitored children's activities to verify safety and wellbeing.
- Ensure the well-being and safety of children at all times
- Keep the childcare facility clean, organized, and well-maintained.
- Sanitize toys, play areas, and equipment regularly to ensure a hygienic environment.
Education
High School Diploma -
Eagle Point High School
Eagle Point, OR06.2016
Skills
- Exceptional Customer Service
- Opening and Closing Duties
- New Hire Training
- Ordering Procedures
- Menu Memorization
- Team Player
- Active Listener
- Professional Demeanor
- Inventory Management
Softball
I've played softball since I was a child, which enhances my ability to be a team player and support others. It has encouraged me to take on new challenges to improve my skills wherever possible.
Timeline
Shift Supervisor
Starbucks
09.2021 - 01.2023
Barista
Starbucks
05.2018 - Current
Childcare Provider
Fred Meyer
11.2016 - 04.2018
High School Diploma -
Eagle Point High School