Summary
Overview
Work History
Education
Skills
Certification
Professional Societies
Awards
References
Timeline
Generic

Megan Boggs

Jacksonville,NC

Summary

Results-driven professional with 15 years of experience serving in client, management, and customer-facing roles across organizations to provide comprehensive support to ensure the effectiveness of institutional operations and personnel relationships. Adept at human resources, policy and procedure development, issue resolution, and regulatory compliance. Collaborative and engaging, with a proven track record of continuously maximizing institutional workflows, operations, and productivity without sacrificing morale or quality in service delivery. Specifically, adapt in community relations and networking successfully within organizations benefiting operational growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Center Operations Manager III

USO NC Coastal
03.2020 - 10.2023
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruiting, interviewing, hiring, training, managing direct reports, and managing up to 240 volunteers simultaneously.
  • Providing strong attention to detail and impeccable execution while simultaneously handling multiple projects and operational commitments.
  • Leading with integrity and empathy, thus creating a positive and productive work environment.
  • Successful project management of multiple large-scale projects simultaneously, within a five percent variance of budgetary guidelines.
  • Provide information, assistance, and guidance to Marines, Sailors, and their families regarding military and local communities and events that strengthen the military family
  • Maintained an organized system of available resources that directly and positively impacts performance, morale, and retention. Tracked through various CRM software.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Conduct surveys to measure the effectiveness of resources and events; collaborate with team members to successfully provide integrated solutions.
  • Coordinate, create, market, and execute all operational support and programmatic support for Coastal NC. Create, manage, and execute budgetary spending within a five percent variation.
  • Use strong interpersonal and entrepreneurial skills to acquire new donors and maintain relations with existing donors.
  • Demonstrated strong communication and marketing skills when communicating with Commanding Generals, Commanding Officers, and State and Local County leaders to ensure mission support and operational mission commitments.
  • Consistently scored a 4.75 out of 5 customer satisfaction rating at the two centers under my management.
  • Consistently scored 3 out of 3 on performance reviews, resulting in unsurpassed expectations of career goals.
  • Implemented new procedures and technologies that improved efficiency and streamlined operations.

Lead Volunteer, FRA, VMU-3

01.2017 - 01.2019
  • Assisted with special events and programs.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Facilitated community outreach to expand participation and support.
  • Coordinated and managed volunteer activities for community service projects.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Assistant Coordinator Toys-For-Tots Oahu

Toys -For-Tots
01.2017 - 01.2018
  • Worked with supervisor to assess needs and determine best courses of action.
  • Managed filing systems for electronic and hard copy documents to keep organized records through CRM software.
  • Maintained volunteer records.
  • Delegated tasks to 150 volunteers.
  • Organized and prepared daily activities and restocked materials and snacks for facility.
  • Attended staff meetings, notified stakeholders and leaders regarding special events and interacted with families on routine basis.
  • Created and executed events that created strong community relations and increased donors.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Handled incoming and outgoing shipping and receiving activities.
  • Used strong interpersonal and communication skills to acquire new donors and strengthen relations with existing stakeholders and donors.

Lead Server, Trainer, and Manager on Duty

Hub Stacey’s at the Point
01.2014 - 01.2017
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Teller IV

Regions
01.2008 - 01.2011
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Cross-sold credit cards, loans and other bank products.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.

Education

Bachelor of Business Administration and Management -

Columbia Southern University
05.2024

Associates of Business Administration and Management -

Columbia Southern University
11.2023

Skills

  • Cross-functional Collaboration
  • Workforce Management
  • Team Leadership
  • Performance Metrics
  • Time Management
  • Customer Service Management
  • Customer Retention
  • Relationship Building
  • Sales Promotion
  • Business Management
  • Business Growth Initiatives

Certification

  • Personnel Management Certificate
  • Meta Leadership, NPLI, Harvard University
  • Conflict Management, NPLI, Harvard University
  • Leadership Development Program, MSAN
  • Mental Health Ally, Psych Hub
  • Four Lenses Leadership Instructor

Professional Societies

  • National Society of Leadership and Success
  • Omega Nu Lambda, National Honor Society
  • Military Affairs Committee, Onslow County, NC
  • Chamber of Commerce, Jacksonville, Wilmington, Swansboro, NC

Awards

  • USOvation 2021: Awarded for leading the team to unprecedented support within the Coastal NC Area while operating with no physical facility and within a COVID-19 environment. Resulting in historical operational fundraising and touched service members’ instances, the highest in the Coastal NC 80-year history and 100 percent operational growth. (We broke this record in 2022.)
  • USOvation 2022: Awarded for planning, leading, and executing the White House’s 2022 “Friendsgiving” event aboard Marine Corps Air Station Cherry Point. This was a coordinated effort serving with White House staff and installation staff and serving at the pleasure of the President and the First Lady of the United States with unprecedented execution and mission focus. Received by name recognition to the CEO of USO Inc, JD Crouch, from White House staffers.
  • USOvation 2023: Awarded for successful completion of the opening of the historic new center aboard Camp Lejeune.
  • Duke Energy, 2023 Citizenship and Service Award. Awarded through the Onslow County Chamber of Commerce.
  • Armed Forces Insurance, 2023 Marine Corps Air Station New River, Military Spouse of the Yea

References

  • Randy Baker, Former USO Director, (919)400-3096
  • Colonel Todd Ferry, USMC Retired, (252)856-1775
  • Colonel NaTasha Everly, USMC, (910)467-9006
  • Chelsea VanNienwenhove, Director of Provider Relations and Clinical Outreach, (850)461-9111

Timeline

Center Operations Manager III

USO NC Coastal
03.2020 - 10.2023

Lead Volunteer, FRA, VMU-3

01.2017 - 01.2019

Assistant Coordinator Toys-For-Tots Oahu

Toys -For-Tots
01.2017 - 01.2018

Lead Server, Trainer, and Manager on Duty

Hub Stacey’s at the Point
01.2014 - 01.2017

Teller IV

Regions
01.2008 - 01.2011

Bachelor of Business Administration and Management -

Columbia Southern University

Associates of Business Administration and Management -

Columbia Southern University

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Megan Boggs