Megan Boldizsar
Amanda,Ohio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Patient Care Assistant
Friendship Villiage Of Dublin
01.2023 - 01.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
Customer Service Representative
Discover
11.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Advocate
Ferguson Plumbing Warehouse
08.2020 - 06.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science -
Central Ohio Technical College
Newark, OH05.2026
High School Diploma -
Circleville High School
Circleville, OH05.2018
Skills
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Call center experience
- Complaint Handling
- Appointment Scheduling
- Team Development
Timeline
Patient Care Assistant
Friendship Villiage Of Dublin
01.2023 - 01.2024
Customer Service Representative
Discover
11.2022 - 02.2023
Customer Service Advocate
Ferguson Plumbing Warehouse
08.2020 - 06.2022
Bachelor of Science -
Central Ohio Technical College
High School Diploma -
Circleville High School
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